Comments section won't render: PHP-level 404 error

Are you using a differnt comment system, or WordPress’s built-in comment management?

If it’s the WordPress one, the only way that I can think of for it producing a 404 error like that woudl be if all of the comment template files have been removed.

We were using the Disqus comment system, but even when it is disabled (within the moderation panel as well as the plugins page on WordPress) as well as when it is deleted we get the same error. Do you know the default locations of the comment templates you suspect may be causing the issue? Thanks for your reply btw ??

That’s a premium/paid theme. It’s best to go to the support site where you bought the theme https://themesholic.com/ for help with customizations and issues. You paid for support when you bought the theme, so you should contact the people who sold you the theme.

These forums are for free themes available in the WordPress theme directory at https://www.ads-software.com/themes/. See https://codex.www.ads-software.com/Forum_Welcome#Commercial_Products

songdogtect – We have tried changing the theme to one of the default WordPress themes and the problem persisted. For this reason we are operating under the assumption that the theme is not the issue, however we are not discrediting the possibility that it is the theme completely. We’re executing an additive diagnostic methodology at the moment, if we discover anything new we’ll report it. We will open a ticket on the paid theme’s support site per your recommendation, however, once again, we are still operating under the assumption that the theme and plugins are not at fault.

I’m using a methodology, too, of many years experience. WordPress is not perfect, but I doubt it’s a new bug. It’s more than likely the way the theme is trying to interact with core. And try replacing all theme files with good copies from a new download of the theme.

songdogtech – I apologize if I was coming off harshly, I didn’t mean to say you were wrong I just wanted to keep the conversation up-to-date as to what we were doing on our end. It did turn out to be the theme as you suggested, however Themesholoic has not responded to our request or any of the other people that were having the same problem. The thread on their support site can be found here: https://themesholic.com/support/topic/error-on-each-post-the-requested-url-returned-error-404/#post-1105 . We are currently using a temporary work-around that involves commenting out a php function call in the “wp-content/themes/byron/templates/blog/content-post-body.php” file. The line is as follows:

<?php get_template_part( 'templates/blog/social-share' ); ?>

I was wondering if you had any insight on how this might be solved in more depth?

That’s the problem. As it’s a commercial theme no one here has access to the code that they are using, and because of that, no one here can say how to fix that code.

If that is the file that’s causing the issues, the standard trouble-shooting that you’d do is to go through it line-by-line to see where the problem is. Mostly that’s done by echo‘ing out various variables and checks along the way that will show just what’s going on with an code that’s included in the file.

I understand. Thank you so much everyone that replied, it was greatly appreciated! I’ll keep going deeper into the theme’s code and see if I can solve it while waiting for a reply on the Themesholic website. Thanks again!