Commission doesn’t work

  • Resolved Jean R.

    (@efbi)


    4 years, 6 months ago

    Hello,

    I setup commission in WC Vendors 3% for example. I also use Mangopay to payment gateway.

    When I test payment, I receive all the funds in my mangopay wallet but wc vendors marks commission 0€ for the vendor !

    I don’t know what I miss…

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Mark Kevin

    (@mkesteban08)

    Hi Abnelito,

    Have you checked the vendor and product level commission? There might be something from there that could be causing this.

    Please don’t hesitate to let me know if you need further assistance regarding this.

    Thread Starter Jean R.

    (@efbi)

    Hi Mark,

    When I setup the global commission, I have to configure for each vendor again ?

    Thread Starter Jean R.

    (@efbi)

    I try a test payment this morning and when I check the events in Mangopay, I notice : 5€ Incl. 5.00fees

    It means the totality of the payment has been marked as fees ?

    It’s WC Vendor who send this information on mangopay no ?

    Jamie

    (@digitalchild)

    Hi @efbi

    Can you test this with our Test payment gateway? Also please check the commission table to see what commission is logged.

    I would also advise against setting such a small commission. In niche marketplaces, if you set your commission rates below 10% there is little chance for success. Between payment gateway fees and hosting fees, there won’t be any funds left to maintain the marketplace.

    cheers,

    Jamie

Viewing 4 replies - 1 through 4 (of 4 total)
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