• Resolved akiraanastasia

    (@akiraanastasia)


    I get this warning: Jetpack Dashboard was unable to properly communicate with your website. Please check your website’s error logs to see what’s wrong.

    Never had this problem before.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor James Huff

    (@macmanx)

    What is the URL of the site with the problem?

    Plugin Support KokkieH

    (@kokkieh)

    It looks like XML-RPC might be disabled on your site: If I try to view the file at https://globaltechgadgets.com/xmlrpc.php, I just get redirected back to the homepage. Jetpack uses XML-RPC to communicate with your site, so if that’s disabled or being blocked, Jetpack can’t work.

    Please contact your hosting provider and make sure that service it enabled on your server and that access is not being restricted. If you’re using any security plugins on your site, also make sure none of those are blocking or redirecting XML-RPC.

    https://jetpack.com/support/getting-started-with-jetpack/fixing-jetpack-connection-issues/#check-xmlrpc-php

    Thread Starter akiraanastasia

    (@akiraanastasia)

    But it was working fine. may be its a update problem? I have whitelisted all Jetpack IPs.

    Plugin Contributor James Huff

    (@macmanx)

    Blocking XML-RPC is not a great solution for fighting security risks. It’s akin to selling your car because you don’t want it to be stolen.

    Your site’s XML-RPC file is kind of like a communication gateway to your site. Jetpack, the WordPress Mobile Apps, and other plugins and services will use this file to communicate to your site. If this is blocked, you will have other issues pop-up down the road for the same reasons.

    If you would like to continue to only offer XML-RPC access by whitelisting IP addresses, you will need to whitelist these IP addresses:

    122.248.245.244
    54.217.201.243
    54.232.116.4

    and this range: 192.0.64.0/18

    Please note that we are constantly adding new hardware to our network to keep up with demand on our services. This means that these IP addresses could change (or be added to) at any time, and is yet another reason for why we discourage restricting XML-RPC access to specific IP addresses only.

    Thread Starter akiraanastasia

    (@akiraanastasia)

    So I have to update this 4 IP address you have mentioned? Also, please tell how to add 192.0.64 IP series

    Plugin Contributor James Huff

    (@macmanx)

    You’ll need to consult your hosting provider for specifics on adding a series under your server configuration.

    Hi! I hope you can help me, I have the same warning, I have disabled XML-RPC for security reasons, I have added to the white list the ip’s you mention, and the problem persists. What I can do?
    https://naturamastore.com/
    https://snipboard.io/M1i2Q4.jpg

    thanks

Viewing 7 replies - 1 through 7 (of 7 total)
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