Communications Error

  • Resolved Le Bon Marché

    (@gmongrut)


    6 months, 2 weeks ago

    Hello there!

    I hope that you’re doing well today! ??

    Recently, I tried to connect remotely to my website, using the Updraft Central. And for some reason, I’m not able to connect remotely.

    I have first tried to connect thought my WP dashboard and it’s not working. I also tried using a new key, and still doesn’t work.

    Then, I deactivated any security plugin and even the ModSecurity from the server end. And still, couldn’t connect at all.

    I have followed the troubleshoot guide and I’m out of options now.

    Please, help me in finding a way to do this correctly.

    Thank you!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter Le Bon Marché

    (@gmongrut)

    Here’s the message I get:

    “Le Bon Marché – Communications error

    There was an error in contacting the remote site. You should check that the remote site is online, is not firewalled, has remote control enabled, and that no security module is blocking the access. Then, check the logs on the remote site and your browser’s JavaScript console. If none of that helps, then you should try re-adding the site with a fresh key.”

    Plugin Author David Anderson

    (@davidanderson)

    Hi,

    Have you tried ticking the checkbox for the “alternative connection method”?

    David

    Thread Starter Le Bon Marché

    (@gmongrut)

    Hi there,

    I have actually created a new key ticking the checkbox that says “Use the alternative method for making a connection with the dashboard”. I pasted the key in the UpdraftCental, it opened a new pop-up and it said that it was connected successfully.

    At the same time, I still got the same error message. I tried using the mothership connection and it worked.

    It says that is slower. Is this a huge difference compared to the direct connection?

    Thank you!

    Plugin Support vupdraft

    (@vupdraft)

    For me there is not a noticeable difference. You will likely only notice the difference if you your connection speed is slow.

Viewing 4 replies - 1 through 4 (of 4 total)
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