company / user groups emails

  • i have tried to ask this before but no one will look at it let alone respond. so perhaps purchasing one of your add-ons will help. but before I purchase it since there is no refund if it doesn’t do what I need, I need to understand what it is capable of. I have read your documentation on your add-ons page but it is very general and doesn’t answer my question.

    when a ticket is issued we would like to multiple persons (not only the agent and customer) to be notified via email that a ticket has been issued. they should also be notified, via email, anytime a comment or action is taken on a ticket. is there a way to create a distribution list with email addresses so that everyone on the list is copied? can your plug in accomplish this?

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  • Hi @cebuhasher,

    Only the staff members and the customer get notified if there is a action on ticket such as create,replied,status changed,assigned a agent or deleted. The other users will not be get notified. There is no distribution list feature available in plugin/add-ons.

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