Compatability issues with Visual Composer

As you’ve done the 4.5 update I’d encourage you to view your javascript error console in browser. No doubt you’re affected by https://www.ads-software.com/support/topic/wp-45-javascript-errors-please-choose-product-options-etc?replies=1

Hi Mike thinking that my problem was related to 4.5 I restored a previous backup which is 4.4.2 but the problem persists. I have therefore eliminated 4.5 as the offending culprit.

Mike I wouldn’t normally ask but is it possible that you could take a look at my site and see if you can see what the problem is. I am a very placid guy and takes an awful lot to stress me out, I am literally getting ready to bounce my laptop of the wall.

Many thanks for your time

Post your system status report. Not heard other reports of this, and as you reverted I don’t see why it would be WC itself.

Hi Michael,

Many thanks for your prompt reply please find listed below a copy of my woocommerce system status report`
### WordPress Environment ###

Home URL: https://carpetandbedwarehouseltd.co.uk
Site URL: https://carpetandbedwarehouseltd.co.uk
WC Version: 2.5.5
Log Directory Writable: ?
WP Version: 4.4.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
Language: en_GB

### Server Environment ###

Server Info: Apache
PHP Version: 5.4.45
PHP Post Max Size: 8 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
SUHOSIN Installed: –
MySQL Version: 10.0.20
Max Upload Size: 8 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 2.5.5
:
woocommerce_sessions: ?
woocommerce_api_keys: ?
woocommerce_attribute_taxonomies: ?
woocommerce_termmeta: ?
woocommerce_downloadable_product_permissions: ?
woocommerce_order_items: ?
woocommerce_order_itemmeta: ?
woocommerce_tax_rates: ?
woocommerce_tax_rate_locations: ?

### Active Plugins (15) ###

Redux Framework: by Team Redux – 3.5.9
Coming soon and Maintenance mode WpDevArt: by maintenance mode GG
wpdevart
big ben keeper – 2.3.9

Contact Form 7: by Takayuki Miyoshi – 4.4.1
WPBakery Visual Composer: by Michael M – WPBakery.com – 4.7.4
Master Slider Pro: by averta – 2.29.0
ModelTheme Framework: by ModelTheme – 1.0
Parallax Backgrounds for VC: by Benjamin Intal – Gambit – 4.1
Revolution Slider: by ThemePunch – 5.0.4.1
Cookie Consent: by Catapult_Themes – 2.0.9
Ultimate TinyMCE: by Josh Lobe – 5.7
UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.12.4

WooCommerce: by WooThemes – 2.5.5
YITH WooCommerce Compare: by YITHEMES – 2.0.7
YITH WooCommerce Quick View: by Yithemes – 1.1.0
YITH WooCommerce Wishlist: by YITHEMES – 2.0.15

### Settings ###

Force SSL: –
Currency: GBP (￡)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ?
API Version: 3.1.0

### WC Pages ###

Shop Base: #7 – /shop/
Basket: #8 – /cart/
Checkout: #9 – /checkout/
My Account: #10 – /my-account/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: TREND
Version: 1.8.2
Author URL: https://modeltheme.com/
Child Theme: ? – If you’re modifying WooCommerce on a parent theme you didn’t build personally
then we recommend using a child theme. See: How to create a child theme

WooCommerce Support: ?

### Templates ###

Overrides: trend/woocommerce/archive-product.php
trend/woocommerce/cart/cart-empty.php
trend/woocommerce/cart/cart-shipping.php
trend/woocommerce/cart/cart-totals.php
trend/woocommerce/cart/cart.php
trend/woocommerce/cart/mini-cart.php
trend/woocommerce/checkout/form-billing.php
trend/woocommerce/checkout/form-checkout.php
trend/woocommerce/checkout/form-coupon.php
trend/woocommerce/checkout/form-login.php
trend/woocommerce/checkout/form-pay.php
trend/woocommerce/checkout/form-shipping.php
trend/woocommerce/checkout/payment-method.php
trend/woocommerce/checkout/payment.php
trend/woocommerce/checkout/review-order.php
trend/woocommerce/checkout/thankyou.php
trend/woocommerce/content-product.php
trend/woocommerce/content-single-product.php
trend/woocommerce/content-widget-product.php
trend/woocommerce/emails/customer-new-account.php
trend/woocommerce/emails/customer-reset-password.php
trend/woocommerce/emails/email-footer.php
trend/woocommerce/emails/email-order-items.php
trend/woocommerce/emails/email-styles.php
trend/woocommerce/global/breadcrumb.php
trend/woocommerce/global/form-login.php
trend/woocommerce/global/quantity-input.php
trend/woocommerce/global/sidebar.php
trend/woocommerce/global/wrapper-end.php
trend/woocommerce/global/wrapper-start.php
trend/woocommerce/loop/add-to-cart.php
trend/woocommerce/loop/loop-end.php
trend/woocommerce/loop/loop-start.php
trend/woocommerce/loop/no-products-found.php
trend/woocommerce/loop/orderby.php
trend/woocommerce/loop/pagination.php
trend/woocommerce/loop/price.php
trend/woocommerce/loop/rating.php
trend/woocommerce/loop/result-count.php
trend/woocommerce/loop/sale-flash.php
trend/woocommerce/myaccount/form-add-payment-method.php
trend/woocommerce/myaccount/form-edit-account.php
trend/woocommerce/myaccount/form-edit-address.php
trend/woocommerce/myaccount/form-login.php
trend/woocommerce/myaccount/form-lost-password.php
trend/woocommerce/myaccount/my-account.php
trend/woocommerce/myaccount/my-address.php
trend/woocommerce/myaccount/my-downloads.php
trend/woocommerce/myaccount/view-order.php
trend/woocommerce/notices/error.php
trend/woocommerce/notices/notice.php
trend/woocommerce/notices/success.php
trend/woocommerce/order/form-tracking.php
trend/woocommerce/order/order-again.php
trend/woocommerce/order/tracking.php
trend/woocommerce/product-searchform.php version – is out of date. The core version is 2.5.0
trend/woocommerce/single-product/add-to-cart/external.php
trend/woocommerce/single-product/add-to-cart/grouped.php
trend/woocommerce/single-product/add-to-cart/simple.php
trend/woocommerce/single-product/meta.php
trend/woocommerce/single-product/price.php
trend/woocommerce/single-product/product-attributes.php
trend/woocommerce/single-product/product-image.php
trend/woocommerce/single-product/product-thumbnails.php
trend/woocommerce/single-product/rating.php
trend/woocommerce/single-product/related.php
trend/woocommerce/single-product/review.php
trend/woocommerce/single-product/sale-flash.php
trend/woocommerce/single-product/share.php
trend/woocommerce/single-product/short-description.php
trend/woocommerce/single-product/tabs/additional-information.php
trend/woocommerce/single-product/tabs/description.php
trend/woocommerce/single-product/title.php
trend/woocommerce/single-product/up-sells.php
trend/woocommerce/single-product-reviews.php
trend/woocommerce/single-product.php
trend/woocommerce/taxonomy-product_cat.php
trend/woocommerce/taxonomy-product_tag.php

Hope this is what you require

Many thanks

Regards Steve

I wasn’t sure if this was a plugin based visual composer. Since it’s a premium theme I cannot test this out for you. The theme does claim WC support so I’d post on their forum as a customer if I were you:

https://modeltheme.ticksy.com/?envato_item_id=11542091

Hi Mike,

Envato technical support is totally useless I have been in contact with them and as previously experience got no help what so ever, they seem more keen on sending requests for feedback than anything else. I actually purchased the plugin and licence and had my hosting provider TMD Hosting to manually install it for me, at least that way I would have the latest version of Visual Composer. Unfortunately this did not resolve the problem much to my frustration.

I had the VC plugin installed after I had upgraded to WP 4.5 so I am getting the same problem regardless of whether WordPress 4.4.2 or 4.5. I have literally tried all avenues to trace the source of the problem, which has led me to WooCommerce, if I deactivate that all problems resolve on my site. The whole thing is sole destroying having worked literally months on getting the site to where it is today, literally ready for going live. I am at a loss apart from rebuilding the site again from scratch, which you can imagine I do not have the enthusiasm or inclination to do, nor will my client be prepared to wait.

Are there any theme updates at all? I appreciate what you’re saying but it shouldn’t fall to free plugin developers to support premium sold items. I don’t have access as I mentioned. They appear to have a support area for this theme so please post a ticket there – its not envato, its the theme developer’s support area.

I expect its a script that loads only when WooCommerce is present, which is why it ‘appears’ WooCommerce is breaking the functionality.

You mentioned ‘scrollto’ in another thread – the syntax for that may be wrong. E.g. new jquery version in 4.5 requires quotes in selectors like selector[something="something']. This has caught a lot of theme developers off guard who have not been testing their code properly, as mentioned in the thread from earlier.

Once again many thanks Mike I have submitted a ticket to the support team as you have suggested and will keep you updated on the outcome.

Regards
Steve

Hello Mike,

As promised I am pleased to report that the problem has finally been resolved. I received a reply to my support request today

Thank you for being noticing us about eventually issues that our Trend theme may have. We have fixed the WordPress 4.5 version compatibility and updated the new Trend v.1.9.5 Thursday.

Please download the theme again from themeforest download section and update your theme from your admin.

Best regards!
Alice from Modeltheme.

I am both pleased and relieved that my clients website is now fully functioning again, hopefully I will be able to get it live within the next few hours, which should please my client.

However I am not very pleased Modeltheme were aware of the problem but did not think to notify all users that there was an issue and that there was an update available. Normally an automatic update notice appears in your Admin Dashboard or you receive and email to say that there is an update available with a direct link to the download.

Mike I cannot thank you enough for your time support and certainly patience, it is gratefully appreciated

Take care my friend

Sincere regards Steve