Compatibility issue ?

  • Resolved yameogo

    (@yameogo)


    9 years, 6 months ago

    Hi,

    I have trouble with the Mega Menu Editor. I can add widgets but I’m not able to set them : some option boxes are too long/big and the panel won’t allow me to scroll enough to reach the “save” button (most of the time I can scroll a bit but it always ‘stops too early’).

    Quite a shame cause your plugin is great and I’d love to use it !

    Is it a compatibility issue with the version of WP (4.3) ? How can I do ? I haven’t tried the plugin on other versions of WP as I downloaded it very recently.

    Thanks a lot for your help.

    PS : my website is still on local host so no link to share, sorry

    https://www.ads-software.com/plugins/megamenu/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author megamenu

    (@megamenu)

    Hi yameogo,

    Please can you post a screenshot?

    Are you using FireFox? If so, please try Chrome instead.

    Regards,
    Tom

    Thread Starter yameogo

    (@yameogo)

    Hi Tom,

    I was using Firefox indeed but it doesn’t work on Chrome either.

    Here‘s a screenshot when I can’t go further down :

    So far I managed to find a way via Firebug (or equivalent in Chrome) and CSS properties : I disable the height of #cboxContent.mm_content_container. Not very convenient but it does the work for now !

    Thanks

    Plugin Author megamenu

    (@megamenu)

    Hi Yameogo,

    Thanks for the screenshot. Something really doesn’t look right there.. it might be a conflict with another plugin. I’d suggest disabling all plugins, then reenabling them one by one until it breaks again to find the culprit.

    Regards,
    Tom

    Thread Starter yameogo

    (@yameogo)

    Hi Tom,

    It doesn’t work better when all plugins are disabled..

    So this is not a known issue ?

    Regards

    Plugin Author megamenu

    (@megamenu)

    Hi Yameogo,

    It doesn’t seem like the known issue that I’m thinking about – no.

    If you would be able to set up an admin login and would like me to take a look, please get in touch through https://www.maxmegamenu.com/support (use WPSupport as the licence key)

    Regards,
    Tom

    Thread Starter yameogo

    (@yameogo)

    Hi Tom,

    I’m still gonna be on localhost for a while but I’d be happy to let you have a look when I put the blog online.

    In the meantime I found out a much easier solution than the CSS stuff : the Tab key ?? It does go down as needed this way.

    Thanks a lot again for your help and your very quick responses. Feels good to get this quality of support even with a free plan.

    Regards.

    Plugin Author megamenu

    (@megamenu)

    Sounds good, let me know once it’s online. I’ll set this to resolved in the mean time.

    Regards,
    Tom

    Thread Starter yameogo

    (@yameogo)

    Hi Tom,

    Eventually I figured it out! I was using Firefox and Chrome with a zoom of 80 or 90%.. It works very well when sets at 100% ??

    Thanks again for your help and great work.

Viewing 8 replies - 1 through 8 (of 8 total)
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