compatibility issue

  • Resolved Webster_R

    (@webster_r)


    3 years, 7 months ago

    Hi! after updating woocommerce to 5.x I noticed a bunch of bugs throughout my website so I started deactivating every plugin one by one to figure out which one was conflicting with woocommerce latest version and turns out it was cartbounty pro. Theres a positive thing I notice is that all of the annoying admin notifications from wordpress were gone, but also I cant use any wordpress feature that opens up a lightbox, for example I cant use the quickview button on my orders panel etc. I was wondering if you guys are aware of that incompatibility issue and if theres a workaround

    regards

    • This topic was modified 3 years, 7 months ago by Webster_R.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Nauriskolats

    (@nauriskolats)

    Hi @webster_r

    Thanks for reaching out here.
    What is the version of CartBounty you are currently using?

    Best,
    Nauris

    Thread Starter Webster_R

    (@webster_r)

    Im currently using
    cartbounty pro 6.6.1
    wordpress 5.7.1
    woocommerce 5.2.1

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    Ok, that was what I was thinking about. Please use this form: https://www.cartbounty.com/get-premium-support/ to get in touch with us as WordPress policy does not allow us to support our Pro version in this support forum.
    But briefly – you are using a really outdated version that has not been tested with the latest WooCommerce and WordPress versions. Current version that is out is CartBounty Pro v9.3.

    • This reply was modified 3 years, 7 months ago by Nauriskolats.
    Thread Starter Webster_R

    (@webster_r)

    thanks but why do I not see an option to update mine then? ??

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    Please use the form to reach us ??

    Thread Starter Webster_R

    (@webster_r)

    ok, I will, but I had already submitted a ticket like 5 days ago and had no answers, thats why I tried it here, but thanks anyway

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    Thank you, I have been informed that we have received your message and a reply has been provided. Let me know if you have not received it.

    Warm regards,
    Nauris

    Plugin Contributor Nauriskolats

    (@nauriskolats)

    Hi @webster_r, just checking in to make sure that all is ok as I haven’t heard back from you neither here nor via our support channel. Have you received the email from our support specialist?

    Thanks

Viewing 8 replies - 1 through 8 (of 8 total)
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