compatibility issue with appointment booking plugin

  • Resolved volpagirl

    (@volpagirl)


    3 years, 1 month ago

    I use cleantalk on all of my websites but recently had an issue with this site on the booking appointment page which i received a reply for. This site is also in staging and I need what was changed on the live site to be done on the staging site too. Is there any way @alexandergull can tell me what he did so it can be replicated for the staging site?

    his response to my original request below
    `(@alexandergull)
    23 hours, 22 minutes ago
    Hello @volpagirl
    The reason is the form transfers non-standard parameters.
    I’ve applied some changes on our side, it should help.
    If not, let us know opening a new ticket: https://cleantalk.org/my/support/open

    Many thanks in advance
    Kim

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello @volpagirl

    All the changes should be applied to your staging website as well.

    If changes weren’t applied, please contact us via our support ticket system:
    https://cleantalk.org/my/support/open

    Thank you.

    Thread Starter volpagirl

    (@volpagirl)

    hello,
    thanks for coming back to me on this. Along with the same issue I have now discovered a problem with the appointments being duplicated each time. I raised this with the booking plugin developers and they have come back to me with the following:-

    There is a double-submission process in the page. Seems that the anti-spam software used in the website is intercepting the action over the submit button and replicating it twice.

    Please check that and let me know any comments.

    can you help with this?

    Many thanks in advance
    Kim

    Plugin Support amagsumov

    (@amagsumov)

    Hello

    Could you please clarify a few questions?

    1. Are you talking about this plugin?
    https://www.ads-software.com/plugins/wp-time-slots-booking-form/

    2. Do duplicated appointments appear in the website’s backend?

    Thread Starter volpagirl

    (@volpagirl)

    Hello,

    Yes I am talking about that plugin and yes the duplicate appointments show on the backend, and the response emails are also duplicating.

    many thanks
    Kim

    Plugin Author alexandergull

    (@alexandergull)

    We will test the plugin https://www.ads-software.com/plugins/wp-time-slots-booking-form/ in our local environment and let you know about the result.

    Please, wait.

    Thread Starter volpagirl

    (@volpagirl)

    Hello,

    I wonder if you can let me know if there is any update on this issue. The client is calling me each time there is an issue with a booking and is getting increasingly frustrated that her booking system is not working as it should.

    Many thanks in advance

    Kim

    Plugin Support katereji

    (@katereji)

    Hello @volpagirl
    Could you please contact us via our ticket system https://cleantalk.org/my/support/open so we can gather additional info? Please add a link to this thread in your ticket so we can link you to it.

    Plugin Support katereji

    (@katereji)

    We received your message in our ticket system. We will continue our conversation there. I will mark this thread as “resolved”.

Viewing 8 replies - 1 through 8 (of 8 total)
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