Compatibility issue with Oxygen builder

  • Resolved outwork

    (@outwork)


    3 years, 2 months ago

    Hi Fahid,

    I am trying to add your plugin to a website created oxygen builder, but i think there is a compatibility issue with it, because the star rating (while I am writing a review) doesn’t show up. The select element with #rate-it is hidden (display: none) while the visual star rating selector doesn’t show up. For the existing reviews to the stars are there, the issue is there only when i am trying to add a new review. Please could you take a look? Thank you!

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Fahid Javid

    (@fahidjavid)

    Hi,

    I couldn’t find the review form on the given page. Can you let me know how I can access it? So that I can have a look and guide you accordingly.

    Regards

    Thread Starter outwork

    (@outwork)

    Hi Fahid,

    Thank you for your answer. If you scroll down to the bottom of the page, you will find the “Review our course” comment box. If you take a look to the source code of the website, you will find the div with “stars-rating-review” id inside that form. The problem is that the star rating picker doesn’t show up. Please could you take a look? Thank you!

    Plugin Author Fahid Javid

    (@fahidjavid)

    Hi!

    But I don’t see any comments form: https://tppr.me/s7vBH

    Maybe that’s just for the logged-in persons.

    Regards

    Thread Starter outwork

    (@outwork)

    Ohh, my bad! Sorry, now it is visible. Thank you for your help!

    Plugin Author Fahid Javid

    (@fahidjavid)

    Hi,

    I have checked your website and there is a jQuery error as pointed in this screenshot: https://tppr.me/8wf7W

    To fix that I would need more information. Please get in touch with me through my email address fahidjavid[at]gmail[dot]com and we will sort it out.

    Thanks

    Good day,

    I don’t have the “Oxygen Builder” installed, but I have the “Elementor Builder” and I have the same problem since I updated to the latest wordpress version.

    This is the affected page: https://mymoments.de/fotobuch-kundenmeinungen/

    Could you maybe help me further?

    With kind regards

    Plugin Author Fahid Javid

    (@fahidjavid)

    Hi!

    Sorry for the late reply. Have you updated to the latest version? Do you still have that issue?

    Regards,

    Fahid

Viewing 7 replies - 1 through 7 (of 7 total)
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