Compatibility issue with WoodMart theme

  • Dear,

    The plugin works great but there is a compatibility issue when using WoodMart theme. Please do the following test :

    1. Create a fresh WordPress install
    2. Activate WoodMart theme with WPBakery Page Builder
    3. Create a Contact Form 7 form
    4. Add your plugin, and create 2 steps
    5. Add a mandatory field in the first step
    6. Visit the form in the frontend, and open Step 1
    7. In Step 1, click Next

    What will happen? The error message shown at the bottom of the screen will not appear with the right layout foreseen by WoodMart. This layout from WoodMart works perfectly well for everything else (WooCommerce, WPBakery…) but not for your theme.

    Can you check what is going wrong?

    Issue can be checked on dev site, click here.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Bruce

    (@ninjateamwp)

    Hi @jeriss ,

    Thanks for writing to us today!

    I can forward this to the unit in charge for replication and testing of the case, but in case you are in a hurry and want us to help you check and fix faster, you can reach our tech support team here for help:

    ninjateam.org/support

    Regards,
    Bruce

    Thread Starter Jeriss Cloud Center

    (@jeriss)

    Hi @ninjateamwp, is there any news on this topic? Thanks.

    Hi @jeriss ,

    We are checking with our tester team but if you want it to be fixed as soon as possible, please reach out to our technical team here:

    ninjateam.org/support

    Thank you!

    Kind regards,
    Alina

    Plugin Support mialewp

    (@mialewp)

    Hi @jeriss,

    Good day!

    Thanks for your patience.

    We have fixed this issue, as you are a premium customer so please contact us via ninjateam.org/support.

    We would like to give you a fixed version.

    Looking forward to hearing back from you.

    Best regards,

    Mia

Viewing 4 replies - 1 through 4 (of 4 total)
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