Compatibility with Elementor

  • I use Elementor to build my WordPress website. I’ve used Tumult Hype Animations to embed my Hype docs into 3 pages of the website. Always worked no problems. But since updating to the latest Elementor (3.2.2) + Elementor Pro (3.2.1), I hit problems. When I upload new animations and add the shortcode, using Elementor’s shortcode widget, the docs no longer display. If I change the container to ‘iframe’ in the Hype plugin settings, then the doc displays but doesn’t fill the container height. This is only a problem for newly uploaded animations after updating Elementor. All animations uploaded before the update still work fine, just as they always have with no need to change ‘div’ to ‘iframe’ in the plugin Hype settings. Do you know if there is an incompatibility and how to fix it. I don’t code!

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  • Plugin Author tumultinc

    (@tumultinc)

    Sorry you’re having issues. Can you let me know a bit more information about the document you’re uploading?

    Is it responsive (does it have a scale property on the width / height in the document inspector)?

    The ‘troubleshooting responsive documents’ section here may help you overcome issues with this if you do have a responsive document setup: https://forums.tumult.com/t/tumult-hype-animations-wordpress-plugin/11074

    I just did a quick test with elementor and regular embed and everything seemed to work well for me with both div and iframe mode, so my thinking is that you might be setting a percentage value for the height dimension. Using a fixed size for height will likely fix the issue for you.
    Or you can send us a message directly so we can check out your setup: https://tumult.com/hype/support/

Viewing 1 replies (of 1 total)
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