Do you use one of the themes available here?
https://cubellthemes.com/
If so, do you know how view counts are calculated in those themes? It looks like it uses Jetpack, but I don’t have access to the theme’s code so I can’t check that for you.
While the theme authors may rely on Jetpack to display those codes, I don’t know what stats they’re querying (all time views? last week’s views? yesterday’s views?), and how they’re then storing and caching those views on your site. As you can imagine, the results could vary a lot depending on those settings.
Could you forward them those questions, or ask them to come reply here, or forward me the piece of code that is used to query and display stats for your posts, so I can take a closer look?
It would also help if you could let me know your site URL, as well as a few examples of the posts where views displayed by your theme don’t match Jetpack Stats for that post.
If you want your site URL to remain private, you can also contact us via this contact form:
https://jetpack.com/contact-support/
Thanks!
