complete menu item disappears

  • Resolved ewoolution

    (@ewoolution)


    1 year, 4 months ago

    a really strange error: no matter which Spotlight menu item is clicked, Spotlight loads normally at the beginning, but after a few seconds we get an empty backend page and even the menu item in the main menu of wordpress disappears. what can be the cause?

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  • Plugin Support Hendra Setiawan

    (@hendcorp)

    Hi @ewoolution

    Could you kindly reach out to us at support[at]spotlightwp[dot]com? We’d like to investigate this issue further.

    If it’s possible, please include a screenshot of the error you’re encountering. This will allow us to get a clearer understanding of the situation.

    Once we’ve identified a solution, we’ll be sure to update this thread.

    We appreciate your cooperation and look forward to assisting you.

    Plugin Support Hendra Setiawan

    (@hendcorp)

    Hi @ewoolution

    I wanted to follow up and see if you’re still experiencing the issue. If so, could you please confirm that you’re using our latest version, which is version 1.6.1?

    If you’re already on version 1.6.1 and the issue persists, it would be best if you can send us a screencast or screenshot of the page. Would that be possible? This will help us better understand and address the issue.

    I’m here to help and look forward to assisting you further.

Viewing 2 replies - 1 through 2 (of 2 total)
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