completed booking reverses back to processing

  • Resolved kingmaico

    (@kingmaico)


    3 years, 7 months ago

    Hi,
    I’m very happy with your plugin. However we have experienced a strange incident twice. We have had now 270 orders since the installation of the plugin. 2 of them reversed completely autonomous from completed to processing and to completed again. The client receives a new booking confirmation every time this happens.

    The last incident was 23th of July. The booking reversed 2 times back to processing and the client received 3 booking confirmations.

    The first time was worse. Even after weeks the booking suddenly reversed and in total the client received 7 booking confirmations over a time of 6 weeks.

    The only way to stop this was to delete the booking.

    Only 2 people have access to the admin and we both are 100% sure that we didn’t touch these bookings. Also the customers cannot make an account, so they don’t have access to their bookings.

    I hope somebody recognises this problem as it is very annoying for us and a customer if this happens. And I have no idea why.

    Looking forward to an answer and hopefully a solution.
    Best Regards, Grietje Goedkoop

    • This topic was modified 3 years, 7 months ago by kingmaico.

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  • Plugin Author Nitin Prakash

    (@nitin247)

    Hello @kingmaico,

    Thanks for using the plugin. This is a weird problem reported for the very first time.
    I will test the plugin, meanwhile, can you send your WooCommerce Log as gist or pastebin for debugging. WHat theme and plugin you are using along.

    Thanks in advance

    Plugin Author Nitin Prakash

    (@nitin247)

    Hi @kingmaico unfortunately I did not get any reply from you.
    I am closing the issue.

    Thanks in advance

Viewing 2 replies - 1 through 2 (of 2 total)
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