Completed Order Email Body Text Not Working

  • sspools

    (@sspools)


    2 years ago

    Hi, it seems that any content added to BODY TEXT is not being populated in the Competed Order email. The email is instead showing some random default text. See screenshot below:

    https://prnt.sc/uMArIhB0jnyP

    Body Text seems to work for all other email templates. Only the Order Complete/Shipped email is throwing this issue.

    Can you help?

Viewing 2 replies - 1 through 2 (of 2 total)
  • sidneyvanderstoep

    (@sidneyvanderstoep)

    Hi!

    Could it be that you’re using the Advanced Shipment Tracking for WooCommerce plugin?

    I had the same issue. Seems that the plugin has an overide of some kind. But it can be solved with these steps:

    Woocommerce > Shipment Tracking > Fulfillment WorkFlow > Rename the “Completed” Order status label to “Shipped”

    On the right hand side click the cog and the Email Customizer will open to edit the “Completed” email. Edit the “Email content” as you would in the “Kadence WooCommerce Email Designer” save and your done!

    src:https://www.ads-software.com/support/topic/body-text-on-completed-order-will-not-update/.

    hannah

    (@hannahritner)

    Thanks for answering, @sidneyvanderstoep!

    @sspools, let us know if the above steps don’t work for you.

    Kindly,

    Hannah

Viewing 2 replies - 1 through 2 (of 2 total)
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