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Resolved

(@debbietechforceonsite)

We have been having continual issues with orders coming placed and paid for, that arrive in our WooCommerce list as “pending payment” and we receive no notification on the order. I have added the new IP address to our allowlist in WordFence thinking that may be the issue. I have followed all the steps and troubleshooting previous mentioned in another post here: https://docs.woocommerce.com/document/paypal-express-checkout/. Below is a copy of the System Report and a screenshot, I also made a screen shot of the order notes for the two newest orders but both say “There are no notes yet.”

Any assistance in how to fix the issue would be appreciated. I did not design the website originally but have just take over the maintenance of it recently when my client had issues with the prior developer (no response, no action, etc.) Thank you!

Debbie


### WordPress Environment ###

WordPress address (URL): https://bluescreekguitars.com
Site address (URL): https://bluescreekguitars.com

WC Version: 5.3.0
REST API Version: ? 5.3.0
WC Blocks Version: ? 4.9.1
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 2.2.6
Log Directory Writable: ?
WP Version: 5.7.2
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.12
PHP Post Max Size: 33 MB
PHP Time Limit: 70
PHP Max Input Vars: 1000
cURL Version: 7.45.0
OpenSSL/1.0.1e

SUHOSIN Installed: –
MySQL Version: 5.7.26-29-log
Max Upload Size: 33 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.3.0
WC Database Prefix: wp_36p4bd2258_
Total Database Size: 22.87MB
Database Data Size: 20.00MB
Database Index Size: 2.87MB
wp_36p4bd2258_woocommerce_sessions: Data: 1.80MB + Index: 0.05MB + Engine MyISAM
wp_36p4bd2258_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_woocommerce_order_items: Data: 0.07MB + Index: 0.04MB + Engine MyISAM
wp_36p4bd2258_woocommerce_order_itemmeta: Data: 0.53MB + Index: 0.38MB + Engine MyISAM
wp_36p4bd2258_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_36p4bd2258_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_actionscheduler_actions: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
wp_36p4bd2258_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_36p4bd2258_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_36p4bd2258_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_36p4bd2258_comments: Data: 0.16MB + Index: 0.07MB + Engine MyISAM
wp_36p4bd2258_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_options: Data: 2.99MB + Index: 0.10MB + Engine MyISAM
wp_36p4bd2258_pofw_product_option: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_pofw_product_option_value: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_postmeta: Data: 2.11MB + Index: 0.99MB + Engine MyISAM
wp_36p4bd2258_posts: Data: 1.56MB + Index: 0.13MB + Engine MyISAM
wp_36p4bd2258_revslider_css: Data: 0.09MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
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wp_36p4bd2258_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_termmeta: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wp_36p4bd2258_terms: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_36p4bd2258_term_relationships: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wp_36p4bd2258_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_36p4bd2258_tinvwl_analytics: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_36p4bd2258_tinvwl_items: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_tinvwl_lists: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wp_36p4bd2258_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_36p4bd2258_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_36p4bd2258_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_wc_order_product_lookup: Data: 0.08MB + Index: 0.07MB + Engine MyISAM
wp_36p4bd2258_wc_order_stats: Data: 0.03MB + Index: 0.03MB + Engine MyISAM
wp_36p4bd2258_wc_order_tax_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_36p4bd2258_wc_product_meta_lookup: Data: 0.02MB + Index: 0.03MB + Engine MyISAM
wp_36p4bd2258_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wp_36p4bd2258_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_wfblockediplog: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wp_36p4bd2258_wfblocks7: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wp_36p4bd2258_wfconfig: Data: 1.38MB + Index: 0.00MB + Engine InnoDB
wp_36p4bd2258_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_36p4bd2258_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_36p4bd2258_wffilemods: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
wp_36p4bd2258_wfhits: Data: 2.02MB + Index: 0.23MB + Engine InnoDB
wp_36p4bd2258_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_36p4bd2258_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_36p4bd2258_wfknownfilelist: Data: 1.52MB + Index: 0.00MB + Engine InnoDB
wp_36p4bd2258_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_36p4bd2258_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_36p4bd2258_wflogins: Data: 0.39MB + Index: 0.17MB + Engine InnoDB
wp_36p4bd2258_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_36p4bd2258_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_36p4bd2258_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_36p4bd2258_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_36p4bd2258_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_36p4bd2258_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wp_36p4bd2258_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
wp_36p4bd2258_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wp_36p4bd2258_wpvivid_scan_result: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wp_36p4bd2258_wpvivid_unused_uploads_files: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 417
client_post: 1
custom_css: 1
nav_menu_item: 7
oembed_cache: 1
page: 15
post: 8
product: 179
product_variation: 61
revision: 313
shop_order: 413
shop_order_refund: 3
testimonal: 3
testimonial: 6
tutorials: 9
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (22) ###

Ultimate Addons for WPBakery Page Builder: by Brainstorm Force – 3.19.9
All-in-One WP Migration: by ServMask – 7.43
Breadcrumb NavXT: by John Havlik – 6.6.0
Classic Editor: by WordPress Contributors – 1.6
Contact Form 7: by Takayuki Miyoshi – 5.4.1
Duplicate Page: by mndpsingh287 – 4.4
Flexible Shipping UPS: by WP Desk – 1.13.2
WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0
Product Options for WooCommerce: by Pektsekye – 1.0.0
Really Simple SSL: by Really Simple Plugins – 4.0.15
Slider Revolution: by ThemePunch – 5.4.6.4
Show Current Template: by JOTAKI Taisuke – 0.4.6
Sucuri Security - Auditing, Malware Scanner and Hardening: by Sucuri Inc. – 1.8.26
TI WooCommerce Wishlist: by TemplateInvaders – 1.25.5
Extra Product Options (Product Addons) for WooCommerce: by ThemeHigh – 3.0.5
Product Gallery Slider for WooCommerce: by codeixer – 2.1.3
WooCommerce Stripe Gateway: by WooCommerce – 5.1.0
WooCommerce USPS Shipping: by WooCommerce – 4.4.50
WooCommerce - ShipStation Integration: by WooCommerce – 4.1.42
WooCommerce: by Automattic – 5.3.0
Wordfence Security: by Wordfence – 7.5.3
WPvivid Backup Plugin: by WPvivid Team – 0.9.53

### Inactive Plugins (2) ###

WooCommerce TM Extra Product Options: by themeComplete – 4.7.1
WP101 Video Tutorials: by WP101Plugin.com – 0.3

### Dropin Plugins (1) ###

object-cache.php: APCu Object Cache

### Must Use Plugins (1) ###

System Plugin: by  – 4.5.8

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #130 - /shop/
Cart: #131 - /cart/
Checkout: #132 - /checkout/
My account: #133 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: WP Bootstrap Starter
Version: 3.3.3
Author URL: https://afterimagedesigns.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: Blues Creek/woocommerce/cart/cart.php
Blues Creek/woocommerce/loop/orderby.php

### TI WooCommerce Wishlist Templates ###

Overrides: –

### Action Scheduler ###

Complete: 81
Oldest: 2021-04-18 20:05:17 +0000
Newest: 2021-05-19 04:18:20 +0000

### Status report information ###

Generated at: 2021-05-19 11:38:24 +00:00

The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)

Plugin Support Saravanan S, a11n
(@simplysaru)

3 years, 6 months ago

Hi @debbietechforceonsite ,

Could you check if the Status report is for the correct site that has the Paypal Checkout payment issues?

The status report you shared above shows that the Paypal Checkout plugin isn’t installed on your site? Is it possible that the logs are of a different site or may you are posting in the wrong forums?

Thread Starter debbietechforceonsite
(@debbietechforceonsite)

3 years, 6 months ago

I guess we do not. We are simply using the Paypal payment option already part of the WooCommerce plug in? Do we need a separate plug in for paypal?

Thread Starter debbietechforceonsite
(@debbietechforceonsite)

3 years, 6 months ago

I have added the WooCommerce PayPal Checkout Payment Gateway plug-in, activated it, and connected it to our Paypal. I’m hopeful this will fix the issue but will be back here again if it does not. Thank you.

Debbie

Plugin Support Sol J. a11n
(@solstudioim)

3 years, 6 months ago

Hi there @debbietechforceonsite

I have added the WooCommerce PayPal Checkout Payment Gateway plug-in, activated it, and connected it to our Paypal. I’m hopeful this will fix the issue but will be back here again if it does not. Thank you.

Glad that you have got a temporarily solution.

But in regards to the built-in PayPal Standard in WooCommerce, the issue that you’re facing usually relates to the IPN problem (Instant Payment Notifications).

A full guide to troubleshoot this kind of issue is available here on our website: Debugging IPN issues.

1) Make sure the email address here WooCommerce > Settings > Payment > PayPal Standard > Receiver email matches your PayPal primary email address.

2) Check your server has support for fsockopen

3) Check if your server has a firewall

For full guidance, please refer to the above documentation.

I hope that helps!

Nico
(@nicolamustone)

Automattic Happiness Engineer

3 years, 5 months ago

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
topraf
(@topraf)

3 years, 5 months ago
Hi, having the same issue here since a few weeks. The email is the same on both Paypal plugin & Paypal account. Fsockopen function is enabled.

Edit: issue seems to be linked to VAT (i’m in france): Ive got a note on the order that says
“Validation error: Paypal amounts do not match (gross 23.51). Order status changed from Pending Payment to Pending.”
Thanks
- This reply was modified 3 years, 5 months ago by topraf.
Austin M – a11n
(@apmwebdev)

3 years, 5 months ago

Hi @topraf. Can you contact our support team at https://woocommerce.com/my-account/create-a-ticket/ or [email protected]? Please include your system status report, which you can find by going to WooCommerce > Status in your site’s admin area, then clicking “Get system report,” then “Copy for support.”

Please also include a screenshot of the order in question. Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘Completed/Paid Orders remain in “pending payment” in WooCommerce’ is closed to new replies.