Completed status no showing in My Courses

  • Resolved Barry Sampson

    (@barrysampson)


    6 years, 7 months ago

    Hi,

    When a learner completes a course it shows as complete in the course itself, but on the My Courses page it stills shows the status of the course as Enrolled.

    Is this the expected behaviour?

    Thanks

    Barry

    
Wordpress
-------------------------------------------

Home Url: xx
Site Url: xx
Version: 4.9.5
Debug Mode: No
Locale: en_US
Multisite: No
Page For Posts: Not Set
Page On Front: Home (#39)
Permalink Structure: /%postname%/
Show On Front: page
Wp Cron: Yes

Settings
-------------------------------------------

Version: 3.16.11
Db Version: 3.16.11
Course Catalog: Course Catalogue (#69)
Course Catalog Per Page: 9
Course Catalog Sorting: title,ASC
Membership Catalog: Membership Catalog (#70)
Membership Catalog Per Page: 9
Membership Catalog Sorting: menu_order
Site Membership: Not Set
Student Dashboard: My Courses (#72)
Courses Endpoint: my-courses
Edit Endpoint: edit-account
Lost Password Endpoint: lost-password
Vouchers Endpoint: redeem-voucher
Autogenerate Username: no
Password Strength Meter: yes
Minimum Password Strength: strong
Terms Required: no
Terms Page: Not Set
Checkout Names: hidden
Checkout Address: hidden
Checkout Phone: hidden
Checkout Email Confirmation: no
Open Registration: no
Registration Names: hidden
Registration Address: hidden
Registration Phone: hidden
Registration Voucher: optional
Registration Email Confirmation: no
Account Names: hidden
Account Address: hidden
Account Phone: hidden
Account Email Confirmation: no
Checkout Page: My Courses (#72)
Confirmation Endpoint: confirm-payment
Force Ssl Checkout: no
Country: FI
Currency: EUR
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Decimals: 2
Trim Zero Decimals: no
Recurring Payments: yes
Email From Address: xx
Email From Name: xx
Email Footer Text: 
Email Header Image: 
Cert Bg Width: 800
Cert Bg Height: 616
Cert Legacy Compat: no

Gateways
-------------------------------------------

Manual: Enabled
Manual Logging: no
Manual Order: 1

Server
-------------------------------------------

Mysql Version: 5.5.5
Php Curl: Yes
Php Default Timezone: UTC
Php Fsockopen: Yes
Php Max Input Vars: 1000
Php Max Upload Size: 256 MB
Php Memory Limit: 1024M
Php Post Max Size: 256M
Php Soap: No
Php Suhosin: No
Php Time Limt: 30
Php Version: 7.0.19-1
Software: Apache/2.4.25 (Debian)
Wp Memory Limit: 40M

Theme
-------------------------------------------

Name: xx
Version: 1.0.0
Themeuri: xx
Authoruri: xx
Template: Divi
Child Theme: Yes
Llms Support: No

Plugins
-------------------------------------------

Akismet Anti-Spam: 4.0.3
AuthLDAP: 2.0.3
bbPress: 2.5.14
Block Bad Queries (BBQ): 20171101
Compress JPEG & PNG images: 2.2.6
Delightful Downloads: 1.6.6
Enhanced Media Library: 2.5
Gravity Forms: 2.2.5
Gravity Forms Quiz Add-On: 3.1.6
Gravity Forms Survey Add-On: 3.2.1
Gravity Forms Utility: 2.4.1
H5P: 1.10.1
Hide YouTube Related Videos: 1.4.2
Highlight Search Terms: 1.4.7
If Menu: 0.8.3
iThemes Security: 6.9.0
LifterLMS: 3.16.11
LifterLMS Labs: 1.5.0
Loco Translate: 2.1.2
Monarch Plugin: 1.3.25
Site Plugin: 1.0
Stars Rating: 1.0.1
Transient Cleaner: 1.5.6
User Role Editor: 4.40
WF Cookie Consent: 1.1.2
WP Better Emails: 0.3
WP Mail, Email Logs, Gmail SMTP, PHP Mailer - Mail Bank: 3.0.50
WP Maintenance Mode: 2.0.9
WP Migrate DB: 1.0.2

Integrations
-------------------------------------------

BbPress: Yes
BuddyPress: No

Template Overrides
-------------------------------------------

global/form-login.php (ver: 3.0.4 - added layout options): /var/www/html/wp-content/themes/theme/lifterlms/ (ver: 3.0.4 - added layout options)
Viewing 8 replies - 1 through 8 (of 8 total)

  • I am experiencing the same issue as well, in addition to the problem I mentioned in a post on lesson complete/incomplete messages not showing.

    I wonder if the two issues are related.

    Are your lessons displaying the “Congratulations! You have completed …” messages after you mark lessons as complete? What about when you mark them as incomplete?

    • This reply was modified 6 years, 7 months ago by wplms24.
    Thread Starter Barry Sampson

    (@barrysampson)

    @wplms24

    We’re not experiencing that issue. When a learner completes a lesson or a course the congratulation messages appear ok. For us the completion status seems to be ok everywhere except on the student dashboard.

    Barry

    Thanks for your reply, Barry.

    I just realized that you are still using version 3.16.11 of LifterLMS.

    I am using 3.17.5 (the most recent version at the time of this post) but despite that there still seens to be an issue of showing the course completion status on the student dashboard.

    Furthermore, I recently tried the GamiPress plugin alongside LifterLMS. The core plugin works well, but the integration they have with LifterLMS is not registering lessons, sections, or courses as “completed”. I’m not sure if this is an issue with Gamipress LifterLMS integration or if it’s related to LifterLMS’ lesson/course completion functions.

    Thread Starter Barry Sampson

    (@barrysampson)

    Yes, the site was set up for someone else and unfortunately plugins only get updated every few months.

    I can’t comment on Gamipress as I’ve never used it.

    Barry

    @barrysampson,

    When a learner completes a course it shows as complete in the course itself, but on the My Courses page it stills shows the status of the course as Enrolled.

    Is this the expected behaviour?

    You’re looking at the enrollment status which will be either “Enrolled” “Expired” or “Cancelled”

    You’re expecting it to say “Complete” here but it will NEVER say complete here.

    The progress bar will indicate how far through a course a student is. The progress bar appears below the courses’s image on the course tile. A student can also see their progress on a course / lesson page if you add a progress widget to the sidebar or elsewhere on the page(s) using a shortcode.

    Not a bug at all!

    @wplms24,

    I am experiencing the same issue as well, in addition to the problem I mentioned in a post on lesson complete/incomplete messages not showing.

    You’re experiencing the same expected behavior! See my response to the other issue in that thread!

    Are your lessons displaying the “Congratulations! You have completed …” messages after you mark lessons as complete? What about when you mark them as incomplete?

    To be extremely clear you’re not seeing this message because the message was removed. NOT because the lesson was not marked as complete!

    Thread Starter Barry Sampson

    (@barrysampson)

    @thomasplevy

    You’re looking at the enrollment status which will be either “Enrolled” “Expired” or “Cancelled”

    You’re expecting it to say “Complete” here but it will NEVER say complete here.

    The progress bar will indicate how far through a course a student is. The progress bar appears below the courses’s image on the course tile. A student can also see their progress on a course / lesson page if you add a progress widget to the sidebar or elsewhere on the page(s) using a shortcode.

    Not a bug at all!

    Thanks for the response. At least I know that it’s not an error on my part!

    As a general observation – I’ve been responsible for running, selecting and/or implementing LMSs for the best part of 15 years, and by convention “Completed” is treated as an enrolment status. I think that’s why I’m not the only one expecting this behaviour.

    When I worked in a corporate running an enterprise LMS, by far the greatest number of support calls came from people saying some variation on “I’ve complete his course but it isn’t showing as completed in my training record”.

    Barry

    @barrysampson,

    As a general observation – I’ve been responsible for running, selecting and/or implementing LMSs for the best part of 15 years, and by convention “Completed” is treated as an enrolment status. I think that’s why I’m not the only one expecting this behaviour.

    When I worked in a corporate running an enterprise LMS, by far the greatest number of support calls came from people saying some variation on “I’ve complete his course but it isn’t showing as completed in my training record”.

    Thanks for the feedback on this… however I haven’t ever seen a complaint like this about LifterLMS before so while I understand that it’s confusing to you it’s never been something that’s appeared as confusing to me (or to any customers / users in any support requests to me) thus far. I do 90% of our support and the rest of the 10% would have funneled up to me if this was a common thing…

    ALL THAT TO SAY, perhaps the interface could use the text “Completed” when completed instead of the thin (possibly invisible if you’re not aware of it) progress bar that we have currently. I take feedback seriously but sometimes I’m slow to implement when I get only one piece of feedback about a particular thing so I will make some changes here but I can’t promise an ETA on those changes.

    Thanks again,

    Thread Starter Barry Sampson

    (@barrysampson)

    @thomasplevy

    Thanks for your comments. I’ll wait for the slow changes ??

    Barry

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Completed status no showing in My Courses’ is closed to new replies.