• Resolved akiraanastasia

    (@akiraanastasia)


    Hi team, I wanted to completely remove the plugin data and reinstall, but what I noticed is after deactivating, Plugin leaves [ez-toc] in every posts. How to delete it?

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Akshay A

    (@akshaycode1)

    Hi,

    Thank you for reaching out to us and we apologize for the inconvenience caused.

    It seems that you have added the TOC using a shortcode. Therefore, even after deleting the plugin, the shortcode remains on your post or page. You can remove it directly from your editor or builder, whichever you used to add the shortcode. Once deleted, it will no longer appear.

    Also, we would also like to understand if you experienced any specific issues with the Easy TOC plugin that led you to uninstall it. Please feel free to share the details with us so that we can assist you in the best possible way.

    Thread Starter akiraanastasia

    (@akiraanastasia)

    Hi, plugin is great. We are just updating our site and cleaning old codes, articles etc. There’s any other way to remove shortcodes? Also, after reinstalling, how we should use the plugin without using current Short Code method? So tables will be implemented directly in articles?

    Plugin Support Akshay A

    (@akshaycode1)

    Hi,

    Thank you for your kind words about the plugin! We’re glad to hear you find it helpful.

    At the moment, you have to manually delete the shortcodes from your posts or pages through the editor. However, we have raised a ticket regarding this concern and it will be addressed in the upcoming update.

    Here is the GitHub Ticket.

    Also, once you reinstall the plugin, simply activate it and enable the settings. This will ensure that TOCs are inserted directly into the selected posts or pages without the need for shortcodes.

    Thread Starter akiraanastasia

    (@akiraanastasia)

    @akshaycode1 I am already using that setting still seeing short codes.

    Plugin Support Akshay A

    (@akshaycode1)

    Hi, could you please share a short video showing the steps you are taking to delete the shortcodes so we can review them? Also, kindly provide the URL where you are facing the issue.

    Thread Starter akiraanastasia

    (@akiraanastasia)

    @akshaycode1 Hi, when we deactivate plugin, we see short code on posts. But as I said, we are using same settings you mentioned. Still we see shortcodes on posts after deactivation. It should not appear as we are using Auto enable settings right?

    Plugin Support Akshay A

    (@akshaycode1)

    Shortcodes and auto insertion are two different features. If you have added the TOC using a shortcode, it will remain even after deactivating the plugin, and you will need to delete it manually. We have already raised a ticket to address this.

    On the other hand, with auto insertion, the TOC will be removed automatically when you deactivate the plugin.

    Hope this clarifies your concern!

    Plugin Support Akshay A

    (@akshaycode1)

    Hi,

    Hope you are doing well.

    We have released a new update version 2.0.73, which addresses this concern. Kindly update the plugin to the latest version, clear the cache, and give it a try.

Viewing 8 replies - 1 through 8 (of 8 total)
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