Complianz banner not working after update

@cometto, did you seen any console errors? Did you try re-saving the settings in the wizard? Possibly a glitch in the upgrade process.

@rogierlankhorst

no errors in console, i tried to resave settings, tried to turn on / off settings. do you want me to turn on new version now?

I’m not behind my computer right now, I’ll get back to you first thing in the morning, let’s try then.

@rogierlankhorst okay thanks, i will wait for your message

Anche io stesso problema di Cometto. Aggiornato, per fortuna solo un sito. Ho rifatto la procedura guidata per settarlo e confermare, poi però non si vede il banner dei cookie, ma solo su Crome. Mentre su Safari viene fuori. Quindi sono passato alla versione 6.5.6 e al momento tutto funizona.

I have the same problem. Fortunately, I only updated two sites and the cookie banner disappeared.

I have the same problem.

Hi @riroweb2022, @katynen, @julianulmer,

Would it be possible for anyone to share an URL to a website experiencing such issue(s), so that we may take a look at whether any console errors are being logged which may contain further information regarding the cause?

Kind regards, Jarno

This site has the problem: https://ulmer.shop

And this one: https://sahkoasennusylimainen.fi/

in questi siti funziona tutto.

https://elettrocasa.riroweb.it/

https://acmservizi.eu/ , ma non si aggiorna il documento/pagina della cookies eu.

Anche in questo sito adesso funziona. https://acmimpresadipulizie.it/ mentre ieri dopo l’installazione della versione 7.0.1 non veniva mostrato il banner dei Cookie.

• This reply was modified 1 year, 1 month ago by riroweb2022.

I’m sorry for the inconvenience! Thanks for reporting your issue and helping find the issue.

On the sites I checked the complianz.min.js javascript, which handles the cookiebanner, is not loaded in the html.

There are some conditions that can prevent this:

– The wizard is not completed. This might be an upgrade issue if that would be the case. Please try finishing the wizard again just to make sure.
– The plugin detected a configuration that doesn’t require a cookie banner. If this is the case, it should show in your dashboard, on the bottom of the tasks overview. You can try to enable a marketing service for example, like facebook, to ensure a cookie banner is required.

To verify if the second condition is the issue, you can try adding a php snippet to your site:

add_filter( 'cmplz_site_needs_cookiewarning', '__return_true' );

Either as mu-plugin, or in your theme’s functions.php.

If you can post here your results, as soon as we know what the generic issue is on your sites, we can create a fix for this.

If the issue is that the plugin incorrectly detects a not completed wizard, can you try adding the following snippet (for example to your theme’s functions.php)?

update_option( 'cmplz_wizard_completed_once', true );

Then load the page once, and remove it again.

Unfortunately for me none of the points mentioned above fixed the error.

Thanks for checking that. I think I need some logs to find out what the issue is: we haven’t been able to reproduce it yet.

Can someone install the plugin from github here:
https://github.com/really-simple-plugins/complianz-gdpr

and install the wp-debugging plugin.

Then load the front-end of your site, and copy the debug log from the top menu bar. It should contain some logs, telling me where the enqueue is skipped, and why.