Complicated to set up

Hi @anfabian79

If you’re having trouble disconnecting the Google Account you specified in your initial set up, you can do so via the hidden connection test debug page located at wp-admin/admin.php?page=connection-test-admin-page and then clicking on the Disconnect Google Account button under the Google Account section.

You should then be able to connect with a different Google Account.

Let us know if you’re still having trouble after doing that.

I am having the same issue. In my Google Merchant Center I see two sub-accounts with identical names as my website. I have disconnected them in WordPress, but they still remain in my Google Merchant Center.

I can not delete them from the Google Merchant Center, because they state this every time I try to close them:

This account is a sub-account. It is linked to a main account. To delete this sub-account, contact the administrator of the main account.

I spent 2 hours yesterday trying to figure out how to remove these accounts and scoured Google to no avail. I tried using wp-admin/admin.php?page=connection-test-admin-page and it already shows my Merchant Center and Google Account as “disconnected”. I tried clicking Disconnect again anyways, but the two duplicate sub-accounts in Google Merchant Center remain.

How the heck do I remove those sub-accounts from my Google Merchant Center linked to my Gmail account? I would like to have full control of my Merchant Center, and this has been highly frustrating that I can not remove accounts because the Administrator is someone other than myself.

Any help would be greatly appreciated. Thank you!

Debug Results:

Merchant Center Status:

`Request: GET /wc/gla/mc/connection
Status: 200
Response: {
“id”: 0,
“status”: “disconnected”
}`

Google Account Status:

`GET https://api-vipgo.woocommerce.com/google/connection/google-mc
array (
‘headers’ =>
array (
‘Authorization’ => ‘X_JP_Auth token=”LULZB*Ad9z*whT&YfS)GtitnnJed2YFT:1:0″ timestamp=”1632929785″ nonce=”JBPTL0tQpU” signature=”lNr7JBOc4ShvaWsuDGI6GXV4LY8=”‘,
),
‘method’ => ‘GET’,
)
{“status”:”disconnected”}`

Google Ads Status

`Request: GET /wc/gla/ads/connection
Status: 200
Response: {
“id”: 0,
“currency”: “USD”,
“status”: “disconnected”
}`

hello cspencepratt,

I have the same problem, has your problem been solved?

If solved, how did you solve it.

Hey @cspencepratt and @xisong,

Could you please both open new separate topics on this support forum about the issues you’re facing?

We’ll then be able to discuss the issues you’re having and help troubleshoot.

Kind regards,

• This reply was modified 2 years, 9 months ago by Martyn J. a11n.

hi, Martyn J. a11n,

My issue has been resolved and the Merchant Center account has been deleted.

I opened a new theme, left my merchant center ID, and then the support staff helped me delete the merchant center account.

Thanks for your quick replies, cheers.

Hi!

Thanks for your quick replies, cheers.

Thanks for letting us know. All the best!

I am also trying to disconnect two subaccount in Merchant Center created by the Plugin. Also trying to figure out how to connect my own Merchant Account that was already created (because its an actual subaccount) to the plugin

I did try in the debug mode and looks like its “connected” but still can’t website crawl.

Hi @knightgambit

Thank you very much for replying to this thread.

I’d be happy to further assist you with this, however, I’ll have to ask you to create a new topic. Despite any similarity in symptoms, your issue may be different because of possible differences in physical servers, accounts, hosts, plugins, themes, configurations, etc. Also, replying to unresolved threads is not recommended as per the Forum FAQ, and it’s possible that your reply will get archived and we won’t be able to provide you with more information.

Would it be possible to create a new topic to proceed with troubleshooting? ??

Thanks!

@sandipmondal I was able to create a topic after posting here

https://www.ads-software.com/support/topic/delete-subaccount/

Hi @knightgambit,

Thanks for doing that.

As Nic suggested in that forum thread, please contact us at WooCommerce.com > My Account > Support.

You may need to create an account before you can access that page.

Please also include a link to this forum thread, so that we can keep track of what’s already been done. Thanks!

@sandipmondal I’m unable to open up a ticket/verify my wordpress.com account. Is there an email I can access? The issue is these are for my clients I am trying to remove and haven’t purchase Woocommerace myself since the app was a free download.

Hi @knightgambit,

I’m unable to open up a ticket/verify my wordpress.com account. Is there an email I can access?

WooCommerce.com uses your WordPress.com account to log in. If you do not have a WordPress.com account then you will need to create one. For more in-depth details, please read our Support document.

If you are still unable to verify your email, kindly get in touch with us as follows:

1. Open an incognito/private browser windows
2. Go to the contact page: https://woocommerce.com/contact-us/
3. Click: I need help with my account or with a product I purchased on WooCommerce.com.
4. Click: Need something else? Contact us!

You should be able to send your inquiry through the provided form and we’ll be able to assist on the other end.

Let us know if you face any other challenges.

Thanks.