Component Inventory Not Decreased Upon Composite Product Purchase

  • Resolved jcdpromo

    (@jcdpromo)


    5 months ago

    When a composite product is purchased, the components are not reducing in inventory. We do not set a quantity on the composite product as that quantity is based on the components available to make up the composite. I have been unable to find another forum post that refers to this but do see in the plugin documentation that the inventories should be reduced when a product is purchased. Please advise how we go about fixing this.

    The page I need help with: [log in to see the link]

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  • Plugin Support Janilyn T

    (@janilyn409)

    Hi @jcdpromo ,

    Since this is a public forum, could you kindly share a screen recording video of the backend composite settings and the order notes of inventory updates of an order containing smart composite?

    Are you using any external plugin for managing the Inventory/Warehouse on your site? This might interfere with our plugin.

    Your composite is now out of stock/unpurchasable since there is one required component out of stock. So I cannot check it further.

    Best regards.

    Thread Starter jcdpromo

    (@jcdpromo)

    After doing more troubleshooting, it appears that there is some missing communication between the Phone Orders for WooCommerce (Pro) plugin by AlgolPlus and the WPC Composite Products for WooCommerce plugin. I tested the plugin in 2 environments: the current production environment at victoryglass.com and a dev environment for another WooCommerce site we test in. When ordering the product through the site as normal, the product quantities reduce as they are expected to (in both environments), but when an order is placed through the Phone Orders interface, the stock reduction doesn’t happen (again in both environments). I suspect you will tell me I need to reach out to the Phone Orders plugin developers but I just wanted to send a follow-up in case others experience the same issue. (Also – in order to see the composite products in the Phone Orders interface, additional snippets of code need to be added to the functions.php file.)

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