• sentstudio

    (@sentstudio)


    Hi

    We recently added a bundle product to offer our customers, sometimes it adds to cart, sometimes it doesn’t add to cart. Can someone explain why?

    We have other bundles on our website that work fine (see here). It’s just this one that doesn’t

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter sentstudio

    (@sentstudio)

    Sorry, I should add that sometimes it works on desktop, then doesn’t work on mobile and vice versa. Tested it with different browsers too

    Thread Starter sentstudio

    (@sentstudio)

    Update: We ended up switching to another plugin and it worked, but it doesn’t look as nice as WPC’s plugin. Can someone provide me with an email so we can discuss this problem furhter?

    Plugin Support miemie

    (@miemie)

    Hi @sentstudio,

    You can check our demo site and see that the composite products added to the cart normally.

    There might be an incompatible with your theme and other plugins

    In order to check if this is an issue triggered by another plugin or from inside our plugin, please follow my below instructions. I need to make sure that our plugin is functional with the basic WooCommerce & theme on your site or not.

    – Create a full backup of your site and keep it in a safe place.

    – Updates all current active plugins on your site to the latest versions, so do WooCommerce and WordPress, too.

    – Switch the theme on your site to the WPClever theme.

    – Deactivate all other plugins, except for WooCommerce & our plugin.

    – Check the front-end behavior.

    Please follow these steps. If after taking these steps and our plugin is working again, then it’s another plugin or theme on your site has caused this, you can find that out by reactivating plugins one by one to find the culprit.

    Regards,

Viewing 3 replies - 1 through 3 (of 3 total)
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