Conditional fields not showing after recent update and site outage

I can’t say for sure whether this issue is because of an update to the Conditional Fields plugin that we did yesterday, or an issue with our hosting service that had our site down for about an hour around the same time.

In the linked page, choosing any of the radio button options should show one or another of a couple of conditional groups, but they do not.

It goes without saying that the conditional groups were working well before yesterday. They are coded as below:

”
Use this form to automatically send IDX paperwork to the agent to sign, CC the Market Center, and BCC us for Asheville, NC #134

<label>SLM Team Member Name
[text* teammembername]</label>

<p>Is this agent a member of the main Market Center or the Black Mountain Business Center?
[radio whichoffice default:0 “Main Market Center” “Black Mountain Business Center”]</p>

[group mainmarketcenter]
<p>ALL fields are required</p>

<label>Today’s Date
[date mcsentdate]</label>

<label>Agent Name (First and Last)
[text mcagentname]</label>

<label>Agent Email (full address)
[email mcagentemail]</label>

<label>Agent Phone
[text mcagentphone minlength:10 maxlength:15]</label>

<label>Full eEdge address (including .kwrealty.com)
[text mceedgeaddress minlength:15]</label>

<label>Full Wolfnet address (including .yourkwagent.com)
[text mcwolfnetaddress minlength:18]</label>

[/group] <!– end mainmarketcenter !–>

[group blackmountain]

<p>ALL fields are required</p>

<label>Today’s Date
[date blackmountainsentdate]</label>

<label>Agent Name (First and Last)
[text blackmountainagentname]</label>

<label>Agent Email (full address)
[email blackmountainagentemail]</label>

<label>Agent Phone
[text blackmountainagentphone minlength:10 maxlength:15]</label>

<label>Full eEdge address (including .kwrealty.com)
[text blackmountaineedgeaddress minlength:15]</label>

<label>Full Wolfnet address (including .yourkwagent.com)
[text blackmountainwolfnetaddress minlength:18]</label>

[/group]<!– endblackmountain !–>

<p>Is Placester available?<br />
[radio isplacesteravailable default:0 “No|[email protected]” “Yes”]</p>

[group placesterunavailable]

<P>An email will be automatically sent to the “IDX – Needs Placester” folder in the support inbox</p>

[/group]<!– end placesterunavailable !–>

[group placesteravailable]

Use this form: https://scottleroymarketing.com/idx/mc134/placester

[/group]<!– end placesteravailable !–>

[submit “Send”]
”

”show [placesterunavailable] if [isplacesteravailable] equals “No”
show [placesteravailable] if [isplacesteravailable] equals “Yes”
show [mainmarketcenter] if [whichoffice] equals “Main Market Center”
show [blackmountain] if [whichoffice] equals “Black Mountain Business Center”
”

I have deactivated the plugin, cleared the page cache, reactivated the plugin, re-saved the form, re-saved the page, hard-refreshed the page, and nothing at all happens when a radio button item is selected.

This is true of several forms I have tested, out of the several hundred we use this plugin for.

Has anyone encountered this before and found a fix?

• This topic was modified 5 years, 7 months ago by rgreenstreet. Reason: Added a line spelling out that the conditional groups did work previous to this issue. Added code of one affected form

The page I need help with: [log in to see the link]