Conditional Logic for Notifications > Can the DPS fields be added?

Just following up on this … it seems that the notifications are currently only being sent if the transaction is successful. While that’s helpful in some ways, it’s not helpful in other ways, as my client would like to be notified if someone attempts to make a purchase, but it fails – so that they can follow up with them an hopefully close the deal offline.

Is the plugin supposed to trigger the notifications when a transaction fails at the moment? If not, is that an optional setting that could be added, along with the conditional logic field?

G’day Josh,

Answering your questions in reverse chronological order…

I’ve written another payment gateway integration where I only send notifications for successful transactions by default, but permit that to be overridden by filters. I’ll bring that concept across to this plugin, so that you can enable notifications for failed transactions.

I just did a quick proof-of-concept for using the bank’s authcode (Authorisation Code) as a custom meta field for condition rules, and I can get you what you want for AuthCode isnot / is ”. Using the actual payment status is a bit trickier, because the rules are geared up to look at entry meta or field values, but this seems to work well enough.

Now: I’m flat out! I’ll try to get this into a release sometime next week, but I can tell you right now it won’t be this week.

cheers,
Ross

Thanks Ross. That sounds great. I really appreciate your support.

Just wanting to clarify one thing … with the current plugin, do you expect it to send notifications when a transaction fails?

When I set up the plugin in May I tested it thoroughly and it was definitely sending the notification when the transaction failed. But now it is definitely not sending it. Perhaps something changed in one of the recent updates?

G’day Josh,

I have a small glass with ice and something for it to swim in now, it’s 8:30pm, and I can focus again. Ahhh…

Yes, the plugin should send notifications when a transaction fails, and the customer returns to the website. It currently doesn’t trigger notifications when transactions fail but the customer doesn’t return to the website; next version will fix that. Sorry for any confusion, I think that proviso is where you are seeing failed transactions with no notifications.

In another plugin (for SagePay) I have it only sending notifications on successful transactions, which can be overridden with a filter. I will bring the concept across, but implement it in a backward-compatible way so that by default it will always send a notification. There will be a setting to disable send on failure, and a filter to enable each notification from code.

I hope that clarifies things. And my glass is empty ?? but I have more… ice ??

cheers,
Ross

Thanks Ross. Sounds like a busy time! With I have tested it at my end (when I turned Sandbox mode on), in May the notifications worked when a transaction failed. But now it doesn’t. And both times I clicked the final button and returned to the website and saw the “transaction failed” page on my client’s website. So that might need looking at too. But no rush … it’s doing the most important functions (notifying when it is successful) fine.

v1.4.0 just released with entry meta support for conditional notifications on the authcode field.

cheers,
Ross

I’m having the same problem… using Gravity Forms. Yesterday the fields were being populated so I could chose the conditions for when to send email notifications. However, TODAY, the fields are blank. The conditional logic was working last week when tested as well. Am I losing my mind?! ??

ALSO, on another note, I can’t figure out how to get rid of the blank space at the top of the form… where the header image is supposed to be. Obviously I’m new to Word Press.

Form: https://vitalmechanical.com/?portfolio=customer-feedback

Thanks for any help!
Scott

G’day Scott,

Please start a new topic, don’t add to a resolved topic. When you do, please detail the versions of WordPress, Gravity Forms, and Gravity Forms DPS PxPay you are using.

cheers,
Ross