Conditions and emails

Hi @lotteludvigsen,

Glad to hear you like the plugin. I’m afraid, I don’t see any form in the mentioned page URL you have shared.

Since your query includes the email notifications and their relevant fields, it would be helpful if you could share the form export to have a better idea of what’s causing it to show zero values instead of the score.

Please do share the form export in the next reply so that we could check further regarding this. You can use Google Drive, Dropbox or any such cloud services to share a link to the export.

Looking forward to your response.

Kind Regards,
Nithin

Thank you for quick respond

This is the URL with the form: https://shineakademiet.dk/ny-screening/

The email as it is right now for test is looking like this:

________________

Del 1:
{radio-18}+{radio-19}+{radio-20}+{radio-21}+{radio-22}+{radio-23}+{radio-24}+{radio-25}+{radio-26}+{radio-27}+{radio-28}+{radio-29}+{radio-30}+{radio-31}+{radio-32}+{radio-33}+{radio-34}+{radio-35}
calculation1:{calculation-1}

Del 2
{radio-14}+{radio-40}+{radio-37}+{radio-36}+{radio-38}+{radio-39}+{radio-41}+{radio-42}+{radio-43}+{radio-44}+{radio-45}+{radio-46}
calculation2:{calculation-2}

Del1 + del2
{calculation-1}+{calculation-2}
calculation3:{calculation-3}

___________

Del 1:
ofte+ofte+ofte+ofte+ofte+ofte+ofte+ofte+ofte+ofte+ofte+ofte+ofte+ofte+ofte+ofte+ofte+ofte
calculation1:46

Del 2
enig+enig+enig+enig+enig+enig+enig+enig+enig+enig+enig+enig
calculation2:Error: Detected unknown or invalid string identifier: enig.

Del1 + del2
46+Error: Detected unknown or invalid string identifier: enig.
calculation3:Error: Missing calculable subterm. Are there empty brackets?

All calculated fields are shown correctly at the site.
_________________
Calculation2 is made by this formular:
{radio-14}+{radio-40}+{radio-37}+{radio-36}+{radio-38}+{radio-39}+{radio-41}+{radio-42}+{radio-43}+{radio-44}+{radio-45}+{radio-46} – with a visibelcondition that “Del1 is greater than 11”.

Best regards from Lotte

Hello @lotteludvigsen

Please export your form settings, upload that in a service like Dropbox or Pastebin or similar and share the link here with us.
Here’s how to export form settings:
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

Thank you,
Dimitris

I think this is similar to the issue I just posted about on 10.1

Values in radio buttons and checkboxes are not being passed on to emails directly in 10.1

I have rolled back to .9 and it is working

Voila – here is a link to the export file in dropbox.

https://www.dropbox.com/sh/ye1548ihoin8fpn/AABfTz6RxkVwMvHImR1M2bMXa

To me it seems like the calculated fields are not valued correctly in the email, if there is a condition on the formfield. Maybe I’m using the fields incorrectly.Hope you can help me.

Br Lotte

• This reply was modified 3 years, 7 months ago by lotteludvigsen.

Hi @lotteludvigsen,

Thank you for the form export.

This is a known issue, the calculation field is picking up the option value instead of the calculation value when using the visibility conditions hence the following error shows up in the email.

Error: Detected unknown or invalid string identifier

Our developers are aware of this and are already working on a fix for this. An update will be rolled out with a fix as soon as possible.

Kind Regards,
Nebu John

Ok nice to hear of an update ?? Do you have an expected release date? Are we talking about days, weeks or months? I am considering whether I should wait for the new release or come up with a completely different solution. What do you think?
Best regards from
Lotte

Hello @lotteludvigsen,

A fix for this is ready and is sent to our QA team for testing. As it is under the QA testing phase, it will be released in the upcoming update which is very soon.

Kind Regards,
Nebu John

Hello @lotteludvigsen ,

We have released a new version of the Forminator. Can you update plugin and see if you still can replicate the problem?

kind regards,
Kasia

Hi Kasia
I have updated the plugin and i can still replicate the problem – unfortunately.
The issue is:
I have 3 calculated fields. When I complete the questionnaire, these fields are calculated correctly. BUT when I have to use these calculated fields in my emails, the value is not included.

– both as conditions for which mail is to be sent
– and if I want to show the calculated value in the email

The first value is included correctly. The next two calculated values are zero.`

I have a video in dropbox showing the issue
https://www.dropbox.com/s/03y6ko6rswroijl/20210517_150022.mp4?dl=0

Hi @lotteludvigsen

I hope you are doing well.

The shared form looks a bit different from the video, but I modified the calculation adding for example instead of {radio-1} + {radio-2} to ( {radio-1} ) + ( {radio-2} )

Can you please test this form?
https://www.dropbox.com/s/o4a9rvvvfyyhxjq/forminator-screening-for-test-form-export.txt?dl=0

Let us know if it worked for you.
Best Regards
Patrick Freitas

Dear Patrick
Thank you for modifying the form. Im not sure how to test your modifications. I have tried to change {radio-1} + {radio-2} to ( {radio-1} ) + ( {radio-2} ). And it didn’t result in any changes. My problem is not that the calculated fields are not being calculated. They are calculated perfectly ok.

My problem is:
I have 3 calculated fields. And as you may see from the video, the first calculated value is visible in the mail. The next two will be zero – regardless of whether they had a value> 0 on the screen. I need to differentiate the mails depending on the calculated fields and therefore need to know the value of all the calculated fields in the conditions for the mails. But number 2&3 calculated field will always be equal to 0.

Did that make sense? Hope it did ??

br Lotte

Hi @lotteludvigsen

You need to import the form:
https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

However, I did some extra tests and it indeed fixed calculation 1 and 3 are showing fine in email, but the 2 still not working.

I sent the form to our developers for a closer look, we will update once hearing back from the team.

Best Regards
Patrick Freitas

Hi @lotteludvigsen

I hope you are doing well.

Our developer found an issue on in the conditionals and we reported to the plugin team, it works if we modify the rule:
https://monosnap.com/file/kN2Ro0CqNSDyXOvDMRCSvvLqUxOFJH

Can you please try to import this form:
https://pastebin.com/9vrGzC2i

And check if everything is working now?

Let us know the result you got.
Best Regards
Patrick Freitas