configure a user_id

  • Resolved tricia2z

    (@tricia2z)


    3 years, 10 months ago

    Is it possible to configure a user_id context variable so that multiple API calls from the same user or part of the same conversation are metered as a single MAU (monthly active user)? How can I do this?

    Thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author intelahelp

    (@intelahelp)

    Hello @tricia2z,

    Based on the Watson Assistant documentation: if you do not pass an identifier for the user when the session begins, the web chat creates one for you. It creates a first-party cookie with a generated anonymous ID. The cookie remains active for 45 days. If the same user returns to your site later in the month and chats with your assistant again, the web chat integration recognizes the user. And you are charged only once when the same anonymous user interacts with your assistant multiple times in a single month.

    You can also assign a unique user_id to users by following this instruction.

    Kind regards,
    Support for WordPress plugin “Chatbot with IBM Watson”

    Plugin Author intelahelp

    (@intelahelp)

    Hello @tricia2z,

    We haven’t heard from you recently.
    Do you still have any questions or need our assistance?
    We will gladly help you.

    Kind regards,
    Support for WordPress plugin “Chatbot with IBM Watson”

    Plugin Author intelahelp

    (@intelahelp)

    The topic was in the Waiting state for longer than 7 days. The topic was automatically resolved.

    Kind regards,
    Support for WordPress plugin “Chatbot with IBM Watson”

Viewing 3 replies - 1 through 3 (of 3 total)
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