confirm subscribe does not get welcome email

  • Resolved BernWoz

    (@bernwoz)


    2 years, 5 months ago

    I upgraded to WP 6.0, upgraded all my plugins – and ran a health check. There are no conflicts on my website.
    I have a welcome email that MP sends when the user confirms their subscription. Since all the upgrades, this is not sent. I am still testing my website, and this user/email is periodically subscribing and unsubscribing. Could there be something underlying that has broken this?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter BernWoz

    (@bernwoz)

    If I am very careful to make the user unsubscribed in the MP back end, then delete the unsubscribed user. The user can then successfully subscribe.
    However, I am back to an original error. The welcome email carries an unsubscribe link in the footer, this takes the user to the correct unsubscribe pages on my website and the confirmation page as well. However, the user remains subscribed.
    I am using the standard method as outlined in the MP documentation, I have even tried to use the additional filter from that documentation.
    Please advise what can be wrong with the unsubscribe.

    Thread Starter BernWoz

    (@bernwoz)

    Is there an SQL or PHP version that needs to be updated?

    Plugin Support Dani F. a11n

    (@danielinhou)

    Hi there @bernwoz ????!

    Thank you for reaching out to MailPoet Support!

    I have a welcome email that MP sends when the user confirms their subscription. Since all the upgrades, this is not sent.

    OK, so if I am getting this right the Welcome Emails are not sent since you updated to WordPress 6.0

    – Can you please confirm if other emails are being sent?
    – Can you also review this tutorial and also make sure that you are using the latest MailPoet version?
    – And finally, have you tested that with just one email address or with several?

    Please keep us posted, we’ll be glad to keep troubleshooting this issue with you.

    Thanks

    Plugin Author Bruna a11n

    (@bruberries)

    Hey @bernwoz,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘confirm subscribe does not get welcome email’ is closed to new replies.