Confirmation email not received after subscribing

Hello

A user subscribed to receive updates via emails a month or two ago. She didn’t receive a confirmation email. she checked spam/junk email.

She told me today. She tried again and received no email confirmation.

I have checked with a test email account and a subscription confirmation was sent.

I’ve checked logs but can’t see anything in the logs I have access to.

Reading the forum and troubleshooting tips, I think only you can look at this? And you may need to reset the email address details if the person missed the first confirmation email.

Please can you help!

Thanks
Praful

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