Confirmation Email not Sending/Receiving

  • Someone just tried to subscribe to my wife’s blog. The confirmation page appears that says a confirmation email has been sent but the email never showed up in their Gmail account. They tried it a second time with the same result. What is the likely cause of this problem? The “Send Email Preview” function is working so Subscribe 2 is able to send out emails from her blog.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi @gdgerlach344 ,

    Do you have any plugins installed? can you do a plugin conflict check by deactivating all plugins except Subscribe2 and then try again?

    Thanks

    I just tried to subscribe to the blog. I did not get a confirmation email. I am having the same issue with my blogs.

    Using the Twenty-Twenty theme, hosted on Bluehost. Subscribe2 has to be installed differently on Bluehost. There is information in this forum about that.

    Thread Starter GDGerlach344

    (@gdgerlach344)

    @ashiquzzaman,

    I deactivated all other plugins and that didn’t fix the problem. Should I be using the plain old wp_mail() function or should I install a SMTP plugin such as
    WP Mail SMTP?

    @gdgerlach344 , please try with plain old wp_mail() function

    Thread Starter GDGerlach344

    (@gdgerlach344)

    I disabled the WP Mail SMTP plugin which I assume would force all email to be sent via the wp_mail() function. It still doesn’t work. Are there any settings in your plugin I need to check?

    Hi @gdgerlach344 ,

    Do all the other default WordPress emails are going out regularly? You may need to check with your webhosting logs. Server logs and will be able to tell you where and why emails are being blocked.

    You can find more information here – https://getwemail.io/docs/subscribe-2/faqs-subscribe2/

    Thread Starter GDGerlach344

    (@gdgerlach344)

    All other default WordPress emails with other plugins are sending successfully. I went into the list of Subscribe2 subscribers and was able to successfully send an email to one of the other administrators. I read through all of the FAQs using the link you posted above and everything was in order. I spoke with my ISP and although their server log shows post commands when people click on the Subscribe2 subscribe button, there is no indication on the server log that any attempt to send a confirmation email from your plugin was made. No such errors were posted on the server log.

    Thread Starter GDGerlach344

    (@gdgerlach344)

    Please reply to my last post which I made nearly two weeks ago.

Viewing 8 replies - 1 through 8 (of 8 total)
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