Confirmation emails aren’t sent

  • Resolved noork

    (@noork)


    2 years, 6 months ago

    Hi,

    When people fill in the newsletter form, they don’t receive the ‘confirm your subscription’ email.

    This applies to both the form on the page as the one in the footer.

    Any idea what’s going wrong / how we can fix this?

    Thanks!
    Noor

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support kellymetal a11n

    (@kellymetal)

    Hi there @noork,

    I tried signing up via the form on the page you provided the URL to, and after completing the captcha, I saw that the confirmation email arrived in my inbox within about 20 seconds:

    confirmation email
    Link to image: https://d.pr/i/Btlf6H

    So, it does appear to be working as expected.

    Checking our logs, I see that you are sending via our MailPoet Sending Service. I see that domain authentication has not been set up for your domain. This is generally not necessary when sending via MailPoet Sending Service, but can help with deliverability issues (i.e. making sure emails end up in inboxes, rather than spam).

    We have a guide for setting that up here:
    https://kb.mailpoet.com/article/328-set-up-dkim-for-your-sender-domain

    Please let me know how that goes, or if you have any questions!

    Thread Starter noork

    (@noork)

    Hi,

    Thanks for your reply. Good to hear signing up worked for you.
    I tried again with a different browser and mail address and succeeded to this time. So maybe it was a caching issue.

    I’ve set up the domain authentication. We’ll see how it goes.

    Thanks again,
    Noor

    • This reply was modified 2 years, 6 months ago by noork.
Viewing 2 replies - 1 through 2 (of 2 total)
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