Confirmation Emails Not Sending

  • Resolved michaelmotorcycle

    (@michaelmotorcycle)


    3 months, 3 weeks ago

    The automatic emails are not working. Confirmation Email and Order Confirmation Emails are not sending.

    WebinarPress Pro Version 2.28.6
    WordPress Version: 6.6.1

    I confirmed the issue is with WebinarPress emails only. Emails triggered by other Plugins and the WordPress core are working fine.

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  • Thread Starter michaelmotorcycle

    (@michaelmotorcycle)

    This was not a WebinarPress error. The root cause was the WordPress web hosting vendor modified the CRON function without informing us of that change. Once we enabled logging in the WebinarPress settings, it gave us a clue why/where the emails were getting stuck.

    The?wp-config.php?file contains the setting that disabled the CRON function. Disable was set to “true” so I changed the value to “false” as pasted below.

    Within 30 seconds, CRON ran and “released” all the emails that had failed to send previously. Fixed.
    Here is the wp-config.php edit…

    ==================
    define( ‘DISABLE_WP_CRON’, false );
    /* That’s all, stop editing! Happy publishing. */
    ==================


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