Confirmation window gets cut and client can’t finish her payment

  • Resolved anjamatko

    (@anjamatko)


    4 years, 3 months ago

    Hey,
    I have a problem with a plugin and I don’t know how to solve it. I already wrote to Sumup support but I didn’t get any useful information about it. :/ I hope you can help me here.

    So…
    The client chooses the card as a payment method. Then she fills all the card information and clicks Pay Now. This is all ok.
    But now the problem appears. The card confirmation form, where you have to click the button to get the confirmation code to your phone doesn’t open in a new fresh window.
    It just opens in the same little window where it gets all cut. And on the phone, the button to send the confirmation code isn’t even visible because of that. Consequently, the client can finish her purchase… Can it be something done so that this card confirmation form would open in a new window?

    I hope you understand what I mean. It’s hard for me to explain it in English. I just wanted to ask if this is the problem with your plugin or is this a problem that I have to fix in Woocommerce?

    I hope you can help me because I’m really desperate now. I have my website online for a month now and for all that time I’m waiting for this to be solved…

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

  • Hi,

    I just had a look at your site and the checkout page and there is nothing different about it. I think everything that occurs in the sumup form area it is all under the control of the sumup plugin code. There may be a way of making the sumup form full screen but im not sure. How did you contact sumup? The team at sumup responsible can be contacted on this email address:-

    [email protected]

    Best

    Geoff

    Thread Starter anjamatko

    (@anjamatko)

    Thank you for checking up and responding.

    First I contacted the Slovenian support and they forwarded my email to [email protected]. The last email that I got from them was, that I have to update the latest plugging and that should solve the problem…but there is no update of this plugin…
    From then I didn’t hear from them anymore. They didn’t respond to my email.

    • This reply was modified 4 years, 3 months ago by anjamatko.
    Plugin Support julliansumup

    (@julliansumup)

    Hi @anjamatko

    We do apologize for the delayed reply.

    Please email [email protected] with your merchant ID and we will take a look into the issue and get back to you right away.

    Best

    Thread Starter anjamatko

    (@anjamatko)

    Hi,

    thank you for replying. I just sent you an email.
    I hope you can help me.

    Best

    Hi,

    Did you get a response from SumUp on this one?

    Cheers
    responsiblebeing

    Thread Starter anjamatko

    (@anjamatko)

    Hey,

    no, nothing… I’m still waiting…

    Plugin Support julliansumup

    (@julliansumup)

    @anjamatko

    Our apologies for the inconvenience caused.

    We have fixed the bug that was causing the error you were facing.

    If you have any further issues, please email [email protected]

    Thread Starter anjamatko

    (@anjamatko)

    I checked and now everything works.

    Thank you!

    Pls, can you say me how is this problem resolve ? Jullian ignore my e-mail questions.

    • This reply was modified 4 years, 1 month ago by tomasluk.
    Thread Starter anjamatko

    (@anjamatko)

    Hey,

    there is no card confirmation form anymore. I guess they left it out…
    The client types in the card information and click buy. And that’s it. The purchase is made.

Viewing 10 replies - 1 through 10 (of 10 total)
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