Conflict

  • Resolved Hoopy

    (@lcwilson18)


    8 years, 11 months ago

    Hi,
    There seems to be a conflict between contact form 7 and your plugin.
    If both plugins where enabled and both have the google recaptcha enabled for both plugins it would knock out the recaptcha for contact forms 7, disabling this plugin enables contact form 7 to use the google recaptcha.

    Probably something to look at.

    https://www.ads-software.com/plugins/google-captcha/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Please specify where exactly the conflict is? Does some error occur? If does, describe it in more detail: at which stage, after which actions of yours? We would be grateful if you illustrated your problem with screenshots.

    Sincerely,
    BestWebSoft Support Team

    Thread Starter Hoopy

    (@lcwilson18)

    Lets put this in simple terms

    I have 2 plugins

    Google Captcha (reCAPTCHA) by BestWebSoft
    and
    Contact Form 7

    Both plugins provide Google reCAPTCHA which is great!

    If I have both plugins enabled and have both plugins are using Google reCAPTCHA your plugin ‘Google Captcha (reCAPTCHA) by BestWebSoft’ would kill the Google reCAPTCHA on the Contact Form 7 form.

    So if clients where to try to contact via a Contact Form 7 form they cannot as your plugin is stopping the Google reCAPTCHA on the form.

    Even unticking the Enable reCAPTCHA for options does not solve this, I’ve had to disable your plugin.

    There are no console errors to provide, nor any error messages it just simply removes the Google reCAPTCHA on the Contact Form 7.

    These conflicts have only just happened after upgrading, unsure which plugin is the issue but my forms come first

    I’m not willing to provide a URL publicly, and screenshots are really not needed, however I can provide you further details and access if you wish to look into this further you can contact me via email [email protected]

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Yes, the access credentials will help us to solve the problem faster. Since this data is confidential, maybe, it would be better if you created a private ticket on our support forum https://support.bestwebsoft.com/. Please include a link to this post, so that we could recall the case immediately. Also, please provide the following:

    1) A link to the post you’re talking about;
    2) A link to your site,
    3) The access credentials to your WordPress admin dashboard (with Administrator’s permissions) and the FTP credentials (host, username and password).

    Thank you.

    Sincerely,
    BestWebSoft Support Team

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – https://support.bestwebsoft.com/.

    Sincerely,
    BestWebSoft Support Team

Viewing 4 replies - 1 through 4 (of 4 total)
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