Conflict between Themelia and Thrive Leads

Hello
I use Themelia theme
There is a conflict between Themelia and Thrive Leads concerning the ribbon opt-in
I can’t create an opt-in ribbon form with Thrive Leads
I get blocked within the template I want to customize
I asked Thrive Leads staff and they checked a conflict problem originating from the themelia theme

How can I fix the problem ?
Thankyou for your help
Best regards
Tania

Here is the text they replied to me explaining the problem
“Hello Tania,
Thank you for reaching out to us and I’m sorry that you’re encountering this issue. Also, my apologies for the delayed response as we operate at a reduced capacity during weekends.
I have logged in to your site and went to your Thrive Leads Dashboard. I was able to replicate the issue where I couldn’t edit the elements of your Ribbon form.
I went ahead and deactivated all non-Thrive plugins to isolate the problem, however, it doesn’t seem to be a plugin conflict issue. I then switched your theme temporarily to a default WordPress one (Twenty Twenty) and it seems to fix the issue as seen in this screen recording I made – https://share.getcloudapp.com/bLuRGwPo

Our products are written according to the WordPress Codex Standards. Given that, could you please reach out to the developers of your Themelia theme and have them check the issue you’re experiencing ?

Lastly, I have already switched your theme back to Themelia so that your site is the same as you left it and for you to try this on your end as well.

I hope this helps. Feel free to reach out to us if you have more concerns.

Best regards,”