Conflict & Cannot send support url hash

  • Resolved Johanhorak

    (@johanhorak)


    7 years, 1 month ago

    Hi

    I am using a popular Real estate Pro 7 theme another popular Thrive Ovation plugin.

    I could not use the Ovation plugin until I de-activated Redux.

    But my theme cannot work without Redux.

    I have no clue where to go to get it resolved.

    I tried to send the support URL but could not https://screencast.com/t/Mi5KgKhkAMA6 Could it be because my site is under maintenance?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Dōvy Paukstys

    (@dovyp)

    Sorry, we didn’t write that theme (or any theme). They use our framework. It’s best to check with your theme dev. I am sure it’s probably a permissions error.

    Thread Starter Johanhorak

    (@johanhorak)

    Hi
    Thanks. I, unfortunately, sit in the middle ??

    This is what my theme dev have to say:

    All my demos are running the latest version of the Redux Framework and it is required for the theme to operate properly as it controls all the options throughout, I, unfortunately, don’t have any control over the code and releases they put out but from my demos, local installs, and over 5000 others I haven’t heard of any issues, so its definitely isolated to your install. The developers are going to immediately turn around and blame the theme just to bypass the support question but something is up, maybe a server setting?

    Plugin Contributor Dōvy Paukstys

    (@dovyp)

    @johanhorak I am sorry, contact your host? It’s bad form that they’re unwilling to assist.

    My guess is you uploaded redux via their theme, and not the Plugins interface.

    What I would do is this:
    1. Disable all of their theme/plugins (switch to something else)
    2. Uninstall Redux
    3. Go to plugins and install redux via the WordPress interface
    4. Activate Redux via the built in demo mode that will appear on the plugin interface.

    If it’s working, then activate their themes/plugins again.

    If it breaks it’s their code. ??

    Thread Starter Johanhorak

    (@johanhorak)

    Thanks. Really appreciate. I’ll report back.

    Thread Starter Johanhorak

    (@johanhorak)

    Did. No change. Hope theme dev will come to the party.

Viewing 5 replies - 1 through 5 (of 5 total)
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