Conflict: Community Add-On / WooCommerce Integration

[delaner]

This is simply a bug report, but I’m happy to pay for support if it will help resolve the issue.

I feel the devs should be made aware of conflict between the BadgeOS Community Add-On and BadgeOS WooCommerce Integration.

I have badges set up on my site to award for joining certain BuddyPress groups and for purchasing certain memberships. I award badges for joining groups through BadgeOS Community Add-On. I award badges for membership purchase through BadgeOS WooCommerce Integration.

First, I found that when I logged into my site under a test user account, and added that user to a BuddyPress Group, no badges were awarding despite log entries showing that the user had joined the specific group.

I then disabled all plugins on my site for testing, then re-enabled BadgeOS, BuddyPress, bbPress, and WooCommerce. I then enabled BadgeOS Community Add-On.

I logged into my site under the same test account. I used that test account to join a group. I found multiple triggers activated in the log – the user was added to many groups, some more than once. Badges were awarded.

I then re-enabled the BadgeOS WooCommerce Integration, and found that again, log entries were generated, but no badges were awarded to that user.

It seems clear that there is a conflict between BadgeOS Community Add-On and BadgeOS WooCommerce Integration.

I confirmed this through testing by then re-enabling all other plugins on my site, disabling Community Add-On, then re-enabling it, then disabling WooCommerce Integration and enabling Community Add-On.

Furthermore, I found that while BadgeOS Community Add-On was enabled, membership purchases (through WooCommerce Integration) did not award badges. When I disabled BadgeOS Community Add-On, WooCommerce Integration awarded badges as expected.

Thank you for your attention!

Please tell me how I can help and how I should proceed. If I’ve missed a step in testing, or if you would like access to my site to test yourself, of course you’re welcome to join in.

The page I need help with: [log in to see the link]

[delaner]

Has anybody noticed this?

[learningtimes]

Hi @delaner,

Thanks for reaching out to us. We are sorry to hear the trouble you are having with the BadgeOS Wocommerce and BuddyPress Integrations. Can you please confirm which versions of the BadgeOS, BadgeOS Community Add-on, and BadgeOS WooCommerce Integration plugins are you using, so that we can try to reproduce the issue and find out if there is a conflict between these plugins in our environment?

Thanks.

[delaner]

Absolutely! Thank you for getting back to me. I had given up hope.

BadgeOS version 3.6.4
BadgeOS Community Add-On 1.2.10
BadgeOS WooCommerce Integration 1.0

Thank you!

[learningtimes]

Hi @delaner ,

Thank you for the additional details.

We have double-checked the mentioned badge configurations using the specific versions of BadgeOS and the Community Add-on. It seems like the issue is related to your website’s plugin stack and requires debugging. Please submit a support ticket through this link and we’ll take it from there.

Thanks,
BadgeOS Support Team

[delaner]

Absolutely – will do.

If you think it’s plug-in conflict, I’d like to do some testing first to see if I can narrow down other possible conflicts.

Thank you!

[learningtimes]

Hi @delaner ,

Since we have not heard from you in a while, we are now closing this thread. If you still need help, don’t hesitate to let us know.

Thanks,
BadgeOS Support Team