Conflict in IP address with Jetpack

Hi there!

There are two IP addresses that come into play: Site IP address (for the server it is hosted on) and Personal IP address.
When I check https://ipchicken.com/ it is showing me the Personal IP so, just to be sure we are talking about the same thing. If you check your site here, do you see the same IP addresses as what you see on Jetpack?

I see my personal IP address. My ISP changes it every 4-5 months and it works well with any htaccess settings I do. Jetpack shows a different IP address from that and from the URL you listed. However, the site is on cloudflare, so that may not be a concern. I am inferring that jetpack shows the website IP and not the IP of where I am? Thanks for your insight.

My response was unclear. on Ipchicken.com, I see my personal ip. On the URL you listed, I see the web host IP, and on Jetpack I see a third IP address. Doesn’t make sense to me. Thanks for any insight.

Would you please clarify where exactly you’re seeing an IP address from us?

Is it on the login page? Is it reporting that you’re blocked?

Thanks for responding. When I go to my login page, Jetpack blocks my login and tells me that my IP is suspicious and that it will send an email to allow me to login. However, it does not show my IP address. Instead, it shows a Cloudflare IP address (and my website runs on Cloudflare). This happens sometimes, but not all. The email does allow me to logon, so it’s not a deal-breaker, but seems to be a bug.

Ah, ok!

Jetpack seems to be seeing everyone visiting your site as the same IP. Probably a mis-configured reverse proxy on the server, but we have a way around that.

I made that change on our end, and it will take about 5 minutes to take effect. Please let us know how it is after that!

Awesome! You fixed it. Thanks so much. I’ve used WordPress for a decade and this is my first time to use Jetpack and I’m very impressed with all it does.

Yay! We’re glad to hear that ??

This problem of having Jetpack see the website’s URL instead of my personal URL at login has resurfaced. To login, Jetpack first flags the URL and then sends an email to let me recover my access to website. I do hope this can be permanently fixed. I look forward to your help. Thanks,
david

Ok, I made more of a direct change on our end for this, and it will take about 5 minutes to take effect. Please let us know how it is after that!

Hi, James.
It WORKS! Thanks so much for fixing it so quickly. (Actually, it might be something to consider for a future Jetpack option, as it could serve as a secure logon option, requiring an email to verified user prior to allowing login.)

Regards,
david