Conflict wit wpforms-lite plugin

Hello,

Thank you for reporting the issue, can you please tell me what do you see in the error on the Browser console log?

Hi,

Thank you for your reply. Sure. There are lots of TypeErrors like this:

Uncaught TypeError: i is undefined
fit https://example.org/wp-content/plugins/wpforms-lite/assets/lib/chart.min.js?ver=2.7.2:10
update https://example.org/wp-content/plugins/wpforms-lite/assets/lib/chart.min.js?ver=2.7.2:10
update https://example.org/wp-content/plugins/wpforms-lite/assets/lib/chart.min.js?ver=2.7.2:10
each https://example.org/wp-content/plugins/wpforms-lite/assets/lib/chart.min.js?ver=2.7.2:10
update https://example.org/wp-content/plugins/wpforms-lite/assets/lib/chart.min.js?ver=2.7.2:10
updateLayout https://example.org/wp-content/plugins/wpforms-lite/assets/lib/chart.min.js?ver=2.7.2:10
update https://example.org/wp-content/plugins/wpforms-lite/assets/lib/chart.min.js?ver=2.7.2:10
construct https://example.org/wp-content/plugins/wpforms-lite/assets/lib/chart.min.js?ver=2.7.2:10
t https://example.org/wp-content/plugins/wpforms-lite/assets/lib/chart.min.js?ver=2.7.2:10
line_chart https://example.org/wp-content/plugins/wp-statistics/assets/js/admin.min.js?ver=14.1.5:1
hits_chart https://example.org/wp-content/plugins/wp-statistics/assets/js/admin.min.js?ver=14.1.5:1
meta_box_init https://example.org/wp-content/plugins/wp-statistics/assets/js/admin.min.js?ver=14.1.5:1
success https://example.org/wp-content/plugins/wp-statistics/assets/js/admin.min.js?ver=14.1.5:1
chart.min.js:10:129240

And also there are lots of NS_ERROR like this:

Uncaught NS_ERROR_FAILURE:
retinaScale https://example.org/wp-content/plugins/wpforms-lite/assets/lib/chart.min.js?ver=2.7.2:10
resize https://example.org/wp-content/plugins/wpforms-lite/assets/lib/chart.min.js?ver=2.7.2:10
i https://example.org/wp-content/plugins/wpforms-lite/assets/lib/chart.min.js?ver=2.7.2:10
u https://example.org/wp-content/plugins/wpforms-lite/assets/lib/chart.min.js?ver=2.7.2:10
resizer https://example.org/wp-content/plugins/wpforms-lite/assets/lib/chart.min.js?ver=2.7.2:10
resizer https://example.org/wp-content/plugins/wpforms-lite/assets/lib/chart.min.js?ver=2.7.2:10
s https://example.org/wp-content/plugins/wpforms-lite/assets/lib/chart.min.js?ver=2.7.2:10
chart.min.js:10

Note that there are a couple of WordPress websites that I manage, each using wpforms-lite and (still) not using wp-statistics, without any problem and errors.

Thank you for letting us know about the error. However, I couldn’t see or reproduce the issue on my end.

Could you please tell me if you’re using the latest version of WP Statistics? This will help us troubleshoot the problem effectively.

Hi Mostafa

Thank you for looking into this. Yes, both wp-statistics and wpforms-lite are up to date. Also WordPress installation and other plugins and themes are updated to the latest versions, but still the issue is present.

I should mention that the website language is Persian, but I think it is not related to the issue, as we know that the error is related to chart.js which is used by both wp-statistics and wpforms-lite.

I also have started a topic in wpforms-lite support page and they are starting to look into this as well. You may want to follow that too.

Cheers

• This reply was modified 1 year, 7 months ago by behroozjanfada.

Greetings, @behroozjanfada,

I trust you’re in good spirits.

I would like to inform you that I’ll be escalating this issue to our developers. We’ll endeavor to recreate the problem on our own systems to identify a suitable solution. Kindly bear with us as we work on this matter. I will personally stay in contact with you as soon as we’ve successfully devised a resolution.

Appreciate your patience,

Reza

Hi Reza jaan,

Thank you for your answer. If any further information or help is needed from my side, just let me know.

In the mean time, you might want to follow this topic as well:

https://www.ads-software.com/support/topic/conflict-wit-wp-statistics-plugin/

Regards

Greetings, @behroozjanfada,

I trust you’re in good spirits.

I conducted a swift test on my side, yet the challenge didn’t manifest on my local host.

Feel free to reach out to us at [email protected], and we’ll gladly extend our support to promptly address and resolve the matter for you.

Warm regards.