Conflict with Anti-Spam by CleanTalk

  • Resolved flojnel

    (@flojnel)


    5 months, 1 week ago

    This site uses a plugin, CallTrackingMetrics, to provide marketing insights based on clicks on phone numbers on the site. I’m not sure exactly how it functions (one of the things I think it does is to change up phone numbers based on the area the user is calling from), but it stopped functioning right after installing Anti-Spam by CleanTalk. We really need to keep both of these. Is there a way to exclude this plugin from being affected by CleanTalk?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support katereji

    (@katereji)

    Hello.
    Could you please tell us how we can reproduce the issue? We need to reproduce the issue to solve it.

    Thread Starter flojnel

    (@flojnel)

    Thanks.

    I don’t think that would be possible. CallTrackingMetrics alerted us that their tracking stopped working right after we installed CleanTalk. We can’t see the issue – CTM ran a test and could see that their code is functioning but is blocked. Is there any way to make an exception for a particular plugin or code?

    Plugin Support SergeM

    (@serge00)

    Possible ways of exclusions are listed here:
    https://cleantalk.org/help/exclusion-from-anti-spam-checking#wordpress

    Additionally, allowing networks of the mentioned service can help too. Please, add their networks to your Personal Lists (the feature SpamFireWall) by following this guide:
    https://cleantalk.org/help/sfw-blocks-networks

    Did it help?

    Plugin Support SergeM

    (@serge00)

    We haven’t received your reply in a few days, so I’m going to mark this topic as “resolved”.
    If you have any further questions, you can start a new topic anytime.

Viewing 4 replies - 1 through 4 (of 4 total)
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