• Resolved davidjproducoes

    (@davidjproducoes)


    Hello since the last update your plugin is conflicting with contact form 7. It is not possible to send the emails and even the recaptch icon disappears. Could you please fix this situation? Thanks.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi,
    First, thank you for choosing our theme and service.

    Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: [email protected]

    Also, navigate to Tools > Export – choose All Content and click on Download Export File and then send this file to our email – [email protected] as well.

    We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.

    P.S. Please don’t forget to mention the support URL from www.ads-software.com

    Kind regards,
    Givi

    I got this issue too.

    The system sends the mail but recaptcha 3 icon doesn’t appear in frontoffice and this error appears:

    recaptcha__it.js:271 uncaught (in promise) error: invalid site key or not loaded in api.js

    Could you solve it?

    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi, Tecnodatasystem
    First, thank you for choosing our Theme and Plugin.

    Just like you pointed out to our customer earlier, you also followed the instructions I provided to fully resolve your issue.

    Kind Regards,
    Givi

    Thread Starter davidjproducoes

    (@davidjproducoes)

    Even after the latest updates the problem persists.The site is working because I have version 1.3.64 installed.

    Plugin Contributor Givi WP Royal Support

    (@ggedenidze1982)

    Hi again,

    To solve your problem, please update our plugin to the latest version.

    Royal Elementor Addons – Version 1.3.71

    If this does not help, please let me know and we will try to solve your problems in other ways.

    Kind Regards,
    Givi

Viewing 5 replies - 1 through 5 (of 5 total)
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