Conflict with Divi Builder

  • Resolved Martin

    (@martin77)


    2 years, 2 months ago

    Hello,
    recently Matomo seems to create a conflict with Divi Builder. The Divi Builder displays the following error. The Divi Builder can no longer be used when Matomo is active. If the Matomo plugin is deactivated, the Divi Builder works fine again. How can this be solved?

    <# } else if ( data.sizes && data.sizes.full ) { #> <# } else if ( -1 === jQuery.inArray( data.type, [ 'audio', 'video' ] ) ) { #> <# } #> <# if ( 'audio' === data.type ) { #> <# } else if ( 'video' === data.type ) { var w_rule = ''; if ( data.width ) { w_rule = 'width: ' + data.width + 'px;'; } else if ( wp.media.view.settings.contentWidth ) { w_rule = 'width: ' + wp.media.view.settings.contentWidth + 'px;'; } #> <# } #> <# } else { #> <# } #> <# if ( data.buttons.close ) { #> <# } #> <# if ( data.buttons.check ) { #> <# } #> <# var maybeReadOnly = data.can.save || data.allowLocalEdits ? '' : 'readonly'; if ( data.describe ) { if ( 'image' === data.type ) { #> <# } else { #> aria-label="Videotitel" placeholder="Videotitel …" <# } else if ( 'audio' === data.type ) { #> aria-label="Audiotitel" placeholder="Audiotitel …" <# } else { #> aria-label="Medientitel" placeholder="Medientitel …" <# } #> {{ maybeReadOnly }} /> <# } } #> <# } else if ( 'video' === data.type ) { var w_rule = ''; if ( data.width ) { w_rule = 'width: ' + data.width + 'px;'; } else if ( wp.media.view.settings.contentWidth ) { w_rule = 'width: ' + wp.media.view.settings.contentWidth + 'px;'; } #> <# } else { #> <# } #> <# var maybeReadOnly = data.can.save || data.allowLocalEdits ? '' : 'readonly'; #> <# if ( 'image' === data.type ) { #> <# } #> <# if ( 'audio' === data.type ) { #> <# } #> <# if ( 'undefined' !== typeof data.sizes ) { #> <# } #> <# if ( ! isVideo ) { #> <# } #> <# } #> <# } #> <# if ( ! _.isEmpty( data.model.mp3 ) ) { #> <# } #> <# if ( ! _.isEmpty( data.model.ogg ) ) { #> <# } #> <# if ( ! _.isEmpty( data.model.flac ) ) { #> <# } #> <# if ( ! _.isEmpty( data.model.m4a ) ) { #> <# } #> <# if ( ! _.isEmpty( data.model.wav ) ) { #> <# } #> <# if ( ! _.isEmpty( data.model.src ) ) { ext = data.model.src.split('.').pop(); if ( html5types[ ext ] ) { delete html5types[ ext ]; } #> <# } #> <# if ( ! _.isEmpty( data.model.mp3 ) ) { if ( ! _.isUndefined( html5types.mp3 ) ) { delete html5types.mp3; } #> <# } #> <# if ( ! _.isEmpty( data.model.ogg ) ) { if ( ! _.isUndefined( html5types.ogg ) ) { delete html5types.ogg; } #> <# } #> <# if ( ! _.isEmpty( data.model.flac ) ) { if ( ! _.isUndefined( html5types.flac ) ) { delete html5types.flac; } #> <# } #> <# if ( ! _.isEmpty( data.model.m4a ) ) { if ( ! _.isUndefined( html5types.m4a ) ) { delete html5types.m4a; } #> <# } #> <# if ( ! _.isEmpty( data.model.wav ) ) { if ( ! _.isUndefined( html5types.wav ) ) { delete html5types.wav; } #> <# } #> <# if ( ! _.isEmpty( html5types ) ) { #> <# } #> <# } else if ( isVimeo ) { #> <# } else { #> <# } } #> <# if ( data.model.mp4 ) { #> <# } #> <# if ( data.model.m4v ) { #> <# } #> <# if ( data.model.webm ) { #> <# } #> <# if ( data.model.ogv ) { #> <# } #> <# if ( data.model.flv ) { #> <# } #> data.model.content <# if ( ! _.isEmpty( data.model.src ) ) { ext = data.model.src.split('.').pop(); if ( html5types[ ext ] ) { delete html5types[ ext ]; } #> <# } #> <# if ( ! _.isEmpty( data.model.mp4 ) ) { if ( ! _.isUndefined( html5types.mp4 ) ) { delete html5types.mp4; } #> <# } #> <# if ( ! _.isEmpty( data.model.m4v ) ) { if ( ! _.isUndefined( html5types.m4v ) ) { delete html5types.m4v; } #> <# } #> <# if ( ! _.isEmpty( data.model.webm ) ) { if ( ! _.isUndefined( html5types.webm ) ) { delete html5types.webm; } #> <# } #> <# if ( ! _.isEmpty( data.model.ogv ) ) { if ( ! _.isUndefined( html5types.ogv ) ) { delete html5types.ogv; } #> <# } #> <# if ( ! _.isEmpty( data.model.flv ) ) { if ( ! _.isUndefined( html5types.flv ) ) { delete html5types.flv; } #> <# } #> <# if ( ! _.isEmpty( html5types ) ) { #> <# } #> <# if ( ! _.isEmpty( data.model.poster ) ) { #> <# } #> <# } else { #> <# } #> <# if ( attachment.caption ) { #> <# } #> <# if ( index % data.columns === data.columns - 1 ) { #> <# } #> <# } ); #> <# } else { #> <# } #>
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support varunmatomo

    (@varunmatomo)

    Hi @martin77 thanks for reaching out. For us to look into this further could you please provide us with a copy of your system report.?How do I find and copy the system report in Matomo for WordPress?

    Thread Starter Martin

    (@martin77)

    Hi varunmatomo, thanks for the reply, here is the report:

    				  # Errors

* Error MySQLi support: missing (Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension)

# Matomo

* Matomo-Plugin-Version: 4.13.0
* Config existiert und ist schreibbar.: Ja ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
* JS Tracker existiert und ist schreibbar.: Ja ("$abs_path/wp-content/uploads/matomo/matomo.js" )
* Plugin-Verzeichnisse: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/"}])
* Tmp-Verzeichnis schreibbar: Yes ($abs_path/wp-content/cache/matomo)
* Matomo-Version: 4.13.0
* Matomo Blog idSite: 1
* Installierte Matomo-Version: 4.13.0 (Install date: 2023-01-16 00:01:30)
* Upgrades outstanding: No
* Upgrade in progress: No

## Endpoints

* Matomo JavaScript Tracker URL:  ($site_url/wp-content/uploads/matomo/matomo.js)
* Matomo JavaScript Tracker - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)
* Matomo HTTP Tracking API:  ($site_url/wp-content/plugins/matomo/app/matomo.php)
* Matomo HTTP Tracking API - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)

## Crons

* Server-Zeit: 2023-01-15 23:11:24
* Blog-Zeit: 2023-01-16 00:11:24 (Die nachfolgenden Daten werden in der Blog-Zeitzone angezeigt)
* Sync users & sites: Next run: 2023-01-17 00:05:15 (23 Stunden 53 Minuten) ( Last started: 2023-01-16 00:02:23 (-9 Minuten 1s). Last ended: 2023-01-16 00:02:23 (-9 Minuten 1s). Interval: daily)
* Archive: Next run: 2023-01-16 01:05:15 (53 Minuten 51s) ( Last started: 2023-01-16 00:02:02 (-9 Minuten 22s). Last ended: 2023-01-16 00:02:17 (-9 Minuten 7s). Interval: hourly)
* Update GeoIP DB: Next run: 2023-02-15 00:05:21 (29 Tage 23 Stunden) ( Last started: 2023-01-16 00:05:21 (-6 Minuten 3s). Last ended: 2023-01-16 00:05:23 (-6 Minuten 1s). Interval: matomo_monthly)

## Vorgeschriebene Prüfungen

* PHP-Version >= : ok 
* PDO Erweiterung: ok 
* PDO\MYSQL Erweiterung: ok 
* MYSQLI Erweiterung: ok 
* Weitere erforderliche Anforderungen: ok 
* Erforderliche Funktionen: ok 
* Ben?tigte PHP Konfiguration (php.ini): ok 
* Verzeichnisse mit Schreibzugriff: ok 
* Verzeichnisse mit Schreibzugriff auf Tag Manager: ok 

## Optionale Prüfungen

* 64-bit PHP Bin?r: ok 
* Tracker-Status: ok 
* Speicherlimit: ok 
* Zeitzone: ok 
* ?ffnen einer URL: ok 
* PageSpeed ist deaktiviert: ok 
* GD > 2.x + FreeType (Grafiken): ok 
* Andere Erweiterungen: ok 
* Andere Funktionen: ok 
* Dateisystem: ok 
* Letzter erfolgreicher Abschluss der Archivierung: ok 
* Datenbankf?higkeiten: ok 
* Maximale Packetgr??e: ok 
* Standorterkennung: ok 
* Update über HTTPS: ok 
* Supports Async Archiving: No
* Location provider ID: geoip2php
* Location provider available: Yes
* Location provider working: Yes
* Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app)

## Matomo Settings

* Track mode: disabled
* Track codeposition: footer
* Track api endpoint: default
* Track js endpoint: default
* Version history: 4.13.0
* Core version: 4.13.0
* Last tracking settings update: 1673823737
* Last settings update: 1673823737

## Logs

* Keine: 

# WordPress

* Home URL: $site_url
* Site URL: $site_url
* WordPress Version: 6.1.1
* Number of blogs: 1
* Multisite Enabled: No
* Network Enabled: No
* WP_DEBUG: No
* WP_DEBUG_DISPLAY: Yes
* WP_DEBUG_LOG: No
* DISABLE_WP_CRON: -
* FORCE_SSL_ADMIN: Yes
* WP_CACHE: No
* CONCATENATE_SCRIPTS: -
* COMPRESS_SCRIPTS: -
* COMPRESS_CSS: -
* ENFORCE_GZIP: -
* WP_LOCAL_DEV: -
* WP_CONTENT_URL: $site_url/wp-content
* WP_CONTENT_DIR: $abs_path/wp-content
* UPLOADS: -
* BLOGUPLOADDIR: -
* DIEONDBERROR: -
* WPLANG: -
* ALTERNATE_WP_CRON: -
* WP_CRON_LOCK_TIMEOUT: 60
* WP_DISABLE_FATAL_ERROR_HANDLER: -
* MATOMO_SUPPORT_ASYNC_ARCHIVING: -
* MATOMO_TRIGGER_BROWSER_ARCHIVING: -
* MATOMO_ENABLE_TAG_MANAGER: -
* MATOMO_SUPPRESS_DB_ERRORS: -
* MATOMO_ENABLE_AUTO_UPGRADE: -
* MATOMO_DEBUG: -
* MATOMO_SAFE_MODE: -
* MATOMO_GLOBAL_UPLOAD_DIR: -
* MATOMO_LOGIN_REDIRECT: -
* Permalink Structure: /%category%/%postname%/
* Possibly uses symlink: No
* Upload base url: $site_url/wp-content/uploads
* Upload base dir: $abs_path/wp-content/uploads
* Upload url: $site_url/wp-content/uploads
* Custom upload_path: 
* Custom upload_url_path: 
* Compatible content directory: Yes

# WordPress Plugins

* BBQ Firewall: 20221002
* Classic Editor: 1.6.2
* Classic Widgets: 0.3
* Cookiebot CMP by Usercentrics | The reliable, flexible and easy to use consent solution: 4.2.3
* Disable Author Archives: 1.3.1
* Duplicator: 1.5.1 (Network enabled)
* Jetpack: 11.7
* Jetpack Boost: 1.6.0
* Kaya Login Captcha: 1.0.0
* Matomo Analytics - Ethical Stats. Powerful Insights.: 4.13.0
* Mobile Menu: 2.8.3
* OSM: 6.0.1
* Rank Math SEO: 1.0.106
* Rank Math SEO PRO: 3.0.27
* Remove Google Fonts References: 2.6
* Simple Job Board: 2.10.3
* W3 Total Cache: 2.2.11 (Network enabled)
* WP-Optimize - Clean, Compress, Cache: 3.2.10
* WP Updates Notifier: 1.6.0
* Yoast Duplicate Post: 4.5
* Active Plugins: 16 (block-bad-queries classic-editor classic-widgets cookiebot disable-author-archives duplicate-post duplicator kaya-login-captcha matomo mobile-menu osm remove-google-fonts-references seo-by-rank-math-pro seo-by-rank-math simple-job-board wp-updates-notifier)
* Theme: Divi (divi-child)

# Server

* Server Info: Apache
* Apache AddHandler support: Supported
* PHP OS: Linux
* PHP Version: 8.1.13
* PHP SAPI: fpm-fcgi
* PHP Binary Name: php81-fpm
* PHP Maxmind DB extension: Not loaded
* PHP Error Reporting: 4437 After bootstrap: 4437
* PHP Found Binary: php -q
* Timezone: UTC
* WP timezone: Europe/Berlin
* Locale: de_DE
* User Locale: de_DE
* Memory Limit: 256M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
* WP Memory Limit: 40M
* WP Max Memory Limit: 256M
* Timezone version: 0.system
* Time: 1673824285
* Max Execution Time: 30
* Max Post Size: 200M
* Max Upload Size: 209715200
* Max Input Vars: 3000
* Disabled PHP functions: No
* zlib.output_compression is off: Yes
* Curl Version: 7.68.0, OpenSSL/1.1.1f
* Suhosin installed: No

# PHP cli

* PHP cli Version: 7.2.34-nmm6
* Error MySQLi support: missing (Your PHP cli does not load the MySQLi extension. You might have archiving problems in Matomo but also others problems in your WordPress cron tasks. You should enable this extension)

# Database

* MySQL Version: 10.5.18
* Mysqli Connect: Yes
* Force MySQL over Mysqli: No
* DB Prefix: wp_
* DB CHARSET: utf8mb4
* DB COLLATE: 
* SHOW ERRORS: No
* SUPPRESS ERRORS: No
* Uses Socket: No
* Uses IPv6: No
* Matomo tables found: 38
* DB tables exist: Yes
* Matomo users found: 3
* Matomo sites found: 1
* Erforderliche Berechtigungen: OK

# Browser

* Browser:  (Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/108.0.0.0 Safari/537.36)
* Language: de-de,de,en-us,en

    Plugin Support varunmatomo

    (@varunmatomo)

    Hi @martin77, there appears to be a compatibility issue between Matomo for WordPress and Divi Builder. I have raised a GitHub ticket for this so our developers can investigate further, you can track the progress and add any further details if needed here: Matomo for WordPress compatibility issue with divi builder #714

    Sorry for the inconvenience caused due to this.

    Regarding the MySQLi error that is visible. Are you able to enable this extension,

    Hello @martin77

    Sorry to hear that you encounter an issue with our plugin.

    In order to reproduce the problem, could you tell us:

    • if you use the divi plugin or the divi plugin + divi theme?
    • if the error appears in the front office or in the back-office?
    • Are you able to provide us a screencast to reproduce the problem?

    Thanks in advance

    Kind regards

    Mat

    Hello @martin77

    Any chances you read my previous comment?

    Kind regards

    Mat

    Hello @martin77

    Without any answer, I close this topic.

    If in any case you need further support, feel free to open back this issue: https://github.com/matomo-org/matomo-for-wordpress/issues/714

    Kind regards

    Mat

Viewing 6 replies - 1 through 6 (of 6 total)
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