Conflict with Flamingo

Hello,

Thank you for reporting this issue. At one point we did have to build in additional functionality specifically for Flamingo to work around the reCaptcha tag removal. It could be that either this is no longer needed or some hooks have been changed. In any case we’ll look into this, try to replicate the issue, and patch it as soon as we can. We’ll reply back to this topic with updates as they come to. Thanks again, stay safe, and have a wonderful rest of your week!

Hello,

We’ve tested this under a few conditions and couldn’t replicate any issues with submissions not being saved to Flamingo whenever this plugins reCaptcha is involved. Sent submissions appear to be saved into “Inbound Messages” as expected. Failed submissions, where the user does not enter the reCaptcha does not get saved.

Could you provide the reCaptcha settings you’re using ( not your API key ) to help us replicate your issue?

Additionally, it might be a theme conflict, you could install the WordPress Health Check & Troubleshooting plugin to safely revert to a default 2020 theme. Testing in a default 2020 theme will let you know if it’s a theme conflict or not. For more information, please review their Handbook on Troubleshooting. You may also want to enable WP Debug and WP Debug Log to rule out any PHP errors.

Hello @darrylr,

I use reCaptcha v2 for Contact Form 7 in several sites I manage and I just tested the issue you report, but I’m not having problems with the submission storage, both email sending and storage is working great. Here you can see the last one:

So I’m afraid the issue maybe is caused for a misconfiguration or a plugin incompatibility. My recommendation is testing with a clean WordPress installation in order to debug and try to find what is causing the issue.

Best regards,
Yordan.

Hi

Thanks for the feedback.

I use the Storefront as the theme. So I doubt its the theme, unless you are aware of an issue with it?

Hello @darrylr,

Did you try testing with a clean WordPress installation (with Twenty Twenty theme)?

Or if you can temporarily change the theme in the site with the issue, please activate Twenty Twenty and send a submission to check if Flamingo storage the inputs.

Hi

Its a production site, so I can’t just change the theme. I would have to exhaust all other options first.

I guessed it. I would install a clean WP site for testing purposses in a local develop environment.

If works with latest release of CF7, reCaptcha v2 for CF7 and Flamingo, try to replicate your production site in that one and proceed to test again.

This is the way I follow when I found issues like this one.

Hello @darrylr

If this is a production site you should still be able to use the WordPress Health Check & Troubleshooting Plugin as mentioned in my previous reply. This will allow you to safely, and only for your logged in admin user, to see and test the default theme ( along with disabling or enabling specific plugins, again just for your user ). For more information on how that works I would suggest reading the documentation which is also linked in my previous reply.

With that being said we’ve also tested this with the latest version of all 3 plugins and the latest version of Storefront and could not replicate the issue. Unfortunately, until we have more information to help us replicate the issue we won’t be able to formulate a patch. We apologize for any inconvenience this may have caused but hopefully using the above information regarding the WordPress Health Check plugin will give you more information on the root cause.

Once you know more please reply and provide further information on how we can replicate the issue you’re running into. Thanks for your patience, stay safe, and have a wonderful rest of your week!