Conflict with Fusion Builder

  • Resolved adminda

    (@adminda)


    8 years, 7 months ago

    Since upgrade to latest version Popup Builder I have had problems:
    1 – Causes conflict with some functions such as placing images popup and fusion builder. The layers are not placing in proper order. for example image edit popup is hidden behind the content edit popup of fusion builder. I deactivated Popup Builder and then it worked.
    2 – Intermittent problem – The popup does not look proper first time a page loads but clicking on it again it works.

    Sample Page
    https://sumdwp.acda-mn.org/presenters-sessions/
    Individual names and photos are links for Popups

    https://www.ads-software.com/plugins/popup-builder/

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Contributor Popup Builder Team

    (@popup-by-sygnoos)

    Dear user,
    Thank you for contacting us!

    1. Seems that your menu’s z-index is higher than the popups and that’s the reason popup appears under the menu. We’re going to update the plugin and we’ll increase the z-index. That will help to display the popup properly.
    2. Could you, please, give us any screenshots? As we try with different computers and it works as expected.

    Please, stay tuned with our updates.

    Best regards,
    Sygnoos Team.

    Thread Starter adminda

    (@adminda)

    Thanks for the info:
    1 – Is there anything I should do or just wait for the update?
    2 – As soon as it happens again I will capture and send you the picture.

    Plugin Contributor Popup Builder Team

    (@popup-by-sygnoos)

    Dear @adminda,

    1. The updates will be done within a week, we’ll keep you informed.
    2. That would be great.

    Best regards,
    Sygnoos Team.

    Hi did this get sorted? It’s still an issue for me.

    Thread Starter adminda

    (@adminda)

    No! Problem is still there. I updated the plugin but no luck. I just have to deactivate the popup when I want to use the Fusion Builder (pain in the …).

    Also was able to take a screen capture of the other problem. Support by Sygnoos please list an email so that I can send you the screen capture.

    Plugin Contributor Popup Builder Team

    (@popup-by-sygnoos)

    Dear @adminda,

    Please, contact us, and we’ll do our best to help you!
    Here is the email address: [email protected]

    Best regards,
    Sygnoos Team.

    I have the same conflict with the Fusion Builder. Is there updated version of the Popup Builder to resolve the issue?

    Dear @crms2016,
    Could you please give us more details about your issue (site url, screenshots, error logs)?

    In case if you need to contact us directly here is out email [email protected]

    We are looking forward to help you to solve the issue!

    Best Regards,
    Sygnoos Team

    Hello Sygnoos,

    We’re very interested in the plugin and would get the Pro version, but we cannot test it because we also have the Fusion Builder and for us the Pop-up will not display at all while other Popup plugins do work. Can we also email you?

    Plugin Contributor Popup Builder Team

    (@popup-by-sygnoos)

    Dear Tina,

    Sure, you can contact us by our email address ([email protected]) and our team will help you out!
    Just give us more details concerning the issue.

    Best regards,
    Sygnoos Team.

    Awesome! Thank you! Sending now!

Viewing 11 replies - 1 through 11 (of 11 total)
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