Conflict with latest version of Chrome

  • Resolved chrisbotkins

    (@chrisbotkins)


    3 years, 1 month ago

    We have run across a rather odd bug/quirk that appears to be related to the Popup Builder plugin and the latest version of Chrome.

    When opening any page/link on our website in a new tab, then going back to the originating tab, the entire left side of website is not navigable. Can’t click or slide on anything on the website, but just the left side.

    It only appears to be an issue with Chrome and upon deactivating the plugin, everything functions as normal. Please help.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)

  • Dear @chrisbotkins ,

    Thanks for reaching out.

    Can you please send us the system information file?
    You can retrieve it from here:
    https://help.popup-builder.com/en/article/retrieve-the-system-information-file-19wirum/

    Please send it via wetransfer.com using the link retrieving option.
    Like this: https://prnt.sc/qr3ntv

    Looking ahead to hearing from you soon.

    Best,
    Popup Builder Team

    Thread Starter chrisbotkins

    (@chrisbotkins)

    Here you go: https://we.tl/t-gZrYks5RwN

    Let me know if you need anything else.

    Dear @chrisbotkins ,

    Thanks for the provided file, but we need some more details for troubleshooting.

    May we know the Operating System you use the latest Chrome version in?
    Like Windows, macOs, Linux, Android, or else?

    By the way, is it possible that you have some extensions for the Chrome browser and they are causing the issue?
    In case you do, may we ask you to disable all extensions you have and check if the issue persists?

    Best,
    Popup Builder Team

    Thread Starter chrisbotkins

    (@chrisbotkins)

    I don’t have any extensions enabled on Chrome, I mainly use Firefox as my primary browser and everything works fine there.

    I’m working on macOS 11.5.2 and Chrome Version 94.0.4606.61 (Official Build) (x86_64).

    Hopefully that helps.

    Dear @chrisbotkins ,

    We are grateful for the details.

    Our development team will make sure to check the issue.

    Thanks once again for reporting.

    Best,
    Popup Builder Team

    Thread Starter chrisbotkins

    (@chrisbotkins)

    Any update on this? If you need a demo of what it’s doing, I can take a video and send it over. I’d like to disable the plugin if there isn’t a fix yet, but don’t want to throw you guys off if you are still troubleshooting the issue.

    Dear @chrisbotkins,

    Thank you very much for contacting us again.

    I checked if there is any update from development team, but as they commented the case is still on investigation stage.

    We will contact you immediately as soon as have any update on this.

    Sorry for inconvenience,
    Best,
    Popup Builder Team

    Thread Starter chrisbotkins

    (@chrisbotkins)

    Any update? Hopefully there is something.

    Sygnoos Support

    (@sygnoossupport)

    Dear @chrisbotkins,

    Thanks a lot for reaching out.

    Unfortunately we still do not have update and can not mention any estimated date for the update.

    Once we are done with the fix, we will get back to you with the update.

    Best,
    Popup Builder Team`

    Dear @chrisbotkins ,

    Hope you’re fine.

    Could you update the plugin to its latest version and let us know if the issue still persists?

Viewing 10 replies - 1 through 10 (of 10 total)
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