• jennylens

    (@jennylens)


    HOW to change settings so legitimate users can register/login into my membership site? A pal used a coupon I gave him for free membership. Then membership tech support told me this is a known problem with WP Cerber.

    WHAT TO DO? Thanks for any solutions or I have to stop using WP Cerber.

    He sent me screenshot:

    “We’re sorry, you are not allowed to proceed
    Your request looks suspiciously similar to automated requests from spam posting software or it has been denied by a security policy configure by the website administrator.

    If you believe you should be able to perform this request, please let us know.”

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author gioni

    (@gioni)

    What is that “known problem with WP Cerber”? Did they share any information with you?

    Thread Starter jennylens

    (@jennylens)

    MemberPress informed me they researched and WP-Cerber was the problem. So they knew about it!

    When I deactivated WP-Cerber, my pal could use the coupon I made just for him, register and login.

    I can’t remember if I managed to write or they wouldn’t let me re WP-Cerber about how to adjust settings. But I’m using it free, so I’ll never get an answer. So it’s gone, gone, gone from my sites.

    Thread Starter jennylens

    (@jennylens)

    Gregory, Unless you advise me about settings so my pals and customers don’t see that scary message, please don’t respond!

    I can’t begin to tell you how upset I was when he read this message. I literally said I wanted to die. Considering I’d spent over an hour being interviewed by him and two others who LOVE my punk photos and the hard work I’ve done, he said, Don’t do that.

    I was DISTRAUGHT for two days til I got that response about WP-Cerber. (2 days cos weekend).

    I do not care for your response questioning me rather than answering my question, Gregory.

    You are upsetting me again. Don’t be questioning ME if your product caused ME great stress and then you don’t even offer one word to help the situation. Have a heart! Thank you.

    Thread Starter jennylens

    (@jennylens)

    Gregory, thank you for your hard work! I know writing plugins, especially security, which are so hard to create and maintain, is not as easy task.

    I am not happy I had to delete WP-Cerber. Makes me very sad.

    The big issue is: most plugin writers and many behind the scenes at WordPress, assume everyone is a trained programmer. Not true. Many, many indie businesses, teachers, creatives love and use WordPress.

    I am 100% DIY. I simply don’t know how to change settings so people signing up are not thought to be spammers.

    I was on phone, listening to and walking my pal through the process. As I wrote above, my heart fell and I was shocked when he told me what happened.

    When I see error messages on my or other sites, I am horrified. No one wants to be called a spammer.

    What happens when strangers sign up and see that? They might not even write me to tell me what happened. I knew because he was testing for me. His behavior was not that of a spammer.

    He filled it out normally for somebody having a hard time signing up because he’s a newbie. The world is full of newbies. Many are my (and others) potential customers and students.

    So that’s the issue: instructions should be clear how we can change settings if legitimate users are locked out or accused of being spammers.

    THAT is the focus.

    MemberPress has a page listing known conflicts, plugins and themes. WP-Cerber was not on it prior to my contacting them. I don’t know if updated. I don’t know how they determined that was the issue. I didn’t give them username/password to my site.

    You might want to reach out to them and ask them how they knew that was the issue.

    I would LOVE for this to be resolved! That’s all. Take care, Gregory

Viewing 4 replies - 1 through 4 (of 4 total)
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