Conflict with NextGen Gallery? Big problem on Checkout

  • Resolved denis24

    (@denis24)


    5 months, 3 weeks ago

    When NextGen Gallery is activated, the WooCommerce checkout page displays spinning balls and no one can check out.

    I have conducted extensive testing for conflicts. The problem occurs when only NextGen Gallery 3.59.3, WooCommerce 8.9.2 and the Twenty Twenty Three theme is activated. If I deactivate NextGen Gallery, the checkout page displays normally.

    Here’s a screencast:?https://www.loom.com/share/d2f0023105bf4b8292e471402d0811aa?sid=d036b3d9-8f2c-4197-b152-0455eb870671

    WordPress 6.5.3, PHP 8.2.19. Site is hosted on WP Engine. Server caches repeatedly cleared.

    Please help me figure this out! This is a membership website for an arts organization. It uses NextGen Gallery for artist portfolios and WooCommerce to sell memberships. Both plugins are essential.

    I have deactivated NextGen Gallery until I can find a solution.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @denis24

    It sounds like a conflict between the NextGen Gallery plugin and the WooCommerce checkout process. This is not uncommon when plugins are updated, as sometimes changes in one can affect how it interacts with others.

    This is a third-party plugin, and we don’t provide help & support for 3rd-party plugins or themes as they’re outside our support scope. It would be best to reach out to the NextGen Gallery plugin developer for further assistance.

    I wish I could help more, but hopefully, this gets you going in the right direction to get the job done.

    Thread Starter denis24

    (@denis24)

    This was indeed an issue with NextGen Gallery.

    After a lot of troubleshooting and back-and-forth with the NGG plugin developer, I added this line in wp-config.php:

    define(‘NGG_ENABLE_RESOURCE_MANAGER’, FALSE);

    That resolved the spinning balls issue and the missing credit card input fields issue on the checkout page.

    Hey, @denis24!

    We are glad you were able to solve the issue!

    Thank you for sharing the solution here and contributing to the WooCommerce Community. This might help other users in the future.

    Please let us know if there’s anything else we can do to help or if you have any questions.

    Have a wonderful day!

Viewing 3 replies - 1 through 3 (of 3 total)
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