Conflict with recapcha even if it is not activated in the options

Hi,

Thank you for using CusRev.

Do you mean after activating Google product and review feeds in Reviews > Google then the reCaptcha of the third-party plugin does not work?

Did you try to contact the third-party plugin support to ask for more information about this issue?

Yes, in the Customer Reviews options there is nothing activated in relation to Recaptcha. Recaptcha fails with any third party plugin that adds recaptcha to the website. If I use a plugin that disables Customer reviews on a specific page to not load the scripts, recaptcha works on that page. For example on the woocommerce login page.

Hi,

Thank you for your additional information.

That’s weird. If you do not use any option of our plugin to enable reCaptcha on a page, that means it is not loaded on the product page. Then I don’t know what could be the conflict with that reCaptcha plugin.

Please go to Reviews > Settings:
– Reviews Extensions tab > Disable option “reCAPTCHA V2 for Reviews”
– Q&A tab > Disable option “reCAPTCHA v3 for Q & A”
and let me know if it helps.

Those options are already deactivated. I have done another test but this time without installing any third party captcha plugin. On the contact page where I have a form created with Elementor, I use recaptcha v3. If Customers Reviews is activated Recaptcha does not work and is not displayed, not allowing the form to be validated and giving an error. If I deactivate Customer Reviews on said page, everything works correctly, the form works and the Recaptcha v3 logo is visible. The problem is in Customer Reviews for sure.

Hi,

Thanks for your additional information.

I got the issue, the reCaptcha is still working properly but the badge is hidden by a CSS code in our plugin. You can add this custom CSS code to Appearance > Customize > Additional CSS, to show it.

body .grecaptcha-badge {
    visibility: visible;
}

• This reply was modified 1 year, 7 months ago by pear8398.

We also got a problem with Recaptcha V3 with Cusrev.

If we disable Cusrev it works on our woocommerce checkout, if Cusrev is enabled it breaks the Recaptcha.

I tried the CSS, this shows the Recaptcha badge again, but it’s still broken, saying “Google ReCAPTCHA verification failed, please try again later.”

For now we’re using Google ReCaptcha V2 as we don’t want to lose 1000 reviews by changing review service.

But we do loose sales as V2 is way more cumbersom than V3. We’re a Pro Customer and I have opened a ticket also.

This looks like the Customer Review plugin loads Recaptcha code even if it’s disabled in all settings:

https://www.dropbox.com/s/xjsz3lqk932fwyg/Screenshot%202023-04-25%20221812.png?dl=0

• This reply was modified 1 year, 7 months ago by merdman2.

Hi,

This issue was resolved by using the custom CSS code above. The reCapcha badge is just hidden by CSS style, everything still works as it is.

Hello @pear8398
I congratulate you for this amazing plugin.
I’m having a similar problem and found this discussion, so avoid making a new one.
My situation is different than @sermalefico , in my case we are using reCAPTCHA V3, and when we have installed Customer Reviews for WooCommerce, the reCAPTCHA badge disappears from the site.
we can show it again with css you show, but does this guarantee that reCAPTCHA is working correctly?
Can you guarantee that adding this css to display the reCAPTCHA badge will work correctly?
body .grecaptcha-badge { visibility: visible; }

I really like your plugin, but I have no doubt that the security of my site is above all else.
Thank you