Conflict with Smart Coupon plugin, fow to fix it

Could you please address my problem, we are just waiting for your response as we cannot move any further with BOGO deals of Smart Coupon plugin, as well as Advanced Coupon plugin. The same problem, there is some conflict.

Thanks in advance

• This reply was modified 4 months, 3 weeks ago by Anastasia.

Hi Anastasia,

Thank you for your patience on this,

In general, B2BKing can conflict with other plugins that change the price of products. Usually such plugins use the same hooks that B2BKing uses to modify product prices, so the results are unpredictable, as both plugins modify the same functions without knowledge of each other.

To solve this, I think there are a few different options:

(A) Apply a coupon that adds discounts to the cart totals area (but not changing the price of products directly). E.g: https://prnt.sc/KVbBhfK7pFV_

If you had such a discount that is added to cart totals, that should also work with B2BKing as there would be no conflict over the actual price of each product.

(B) You can disable B2BKing pricing features if you do not need them (I am not sure what B2BKing features you’re using). To do that, you can enable these switches in B2BKing -> Settings -> Other -> Components: https://prnt.sc/oxCZgQ4pPdjO

Could (A) be used here? I think it’s generally the easiest option, and it’s how WooCommerce coupons are normally added (they are added at the end of the cart rather than changing the product prices).

And are you using B2BKing Pro or the B2BKing Core plugin? what B2BKing pricing features are you using if any?

Dear Webwizards, thank you so much for your response and your help!

Here is what we have at the moment. We tested with different scenarios and it comes out that only with BOGO deals your plugin gives the conflict. Yes, the coupon is applied to the final price in the cart but not in the product page itself.
The main problem is that we want to use classic BOGO deals on Smart Coupon plugin or Advanced Coupons plugin – with them both the BOGO deals are not working. The simple discount coupons with Smart Coupon or Advanced Coupons plugins are working fine. Only BOGO deals (buy 1, get 1 free) are not working.

We have the Core not Pro version of your plugin, therefore I cannot find these components which you mention here: (B) You can disable B2BKing pricing features if you do not need them (I am not sure what B2BKing features you’re using). To do that, you can enable these switches in B2BKing -> Settings -> Other -> Components:?https://prnt.sc/oxCZgQ4pPdjO
Where can I find these components in Core version?

And is it ever possible to fix the conflict and apply coupons for classic BOGO deals having your plugin?

Thank you in advance for your help.

Hi Anastasia,

Thank you for the details and clarifications,

The feature I mentioned there to disable B2BKing pricing is only in the Pro version, I misunderstood which one you were using.

I looked into how Smart Coupons work with BOGO discounts and created a discount as described here: https://woocommerce.com/document/smart-coupons/how-to-create-a-woocommerce-bogo-buy-one-get-one-offer/

I took a quick video of how I am testing this:

I found that some issues can occur if there is a discount percentage dynamic rule that applies to products in cart. I have made an update to B2BKing Core, version 4.6.80 with a fix for that.

If that cannot solve it for you, please check my above video and let me know what we are doing different.

Perhaps you have a B2BKing group price set for that product as in here? https://prnt.sc/BOZ6RueMShHs

Dear Webwizards team, thank you so much for the video and for the screenshot! We tried to do the same as you did but it didn’t help. So, the cart shows that coupon is applied but the total sum in the cart is without deducting the price of the bogo deal.

we don’t set-up the sale prices as you shown in the screenshot, just regular prices for different roles.
Maybe we somehow have to fix our cart? We are using Goya teme

Hi Anastasia,

I made a further update 4.6.85 to B2BKing now, that I hope can resolve that. Please try to update to that and check.

If it doesn’t solve it, it would help if you can please share a few screenshots in your setup to help us better understand what is happening:

• a screenshot of your cart with the bogo coupon with B2BKing deactivated
• a screenshot of your cart with the bogo coupon with B2BKing active
• screenshots with how your bogo coupon is configured, so we can try those same settings

Dear Webwizard, unfortunately, the update did not help to resolve the issue.

So here are the screenshots:
https://prnt.sc/qhcvd8go1xwK – this is B2BKing plugin deactivated, the bogo coupon applied to the cart, you see the final price is deducted by the cost of 1 product.

https://prnt.sc/AHpnPlY_IaRP – this is B2B plugin activated, the bogo coupon applied too, but the final price is shown without deducting the cost of 1 product

Maybe, we need to do smth on our side to fix it? Please, advise

• This reply was modified 4 months, 2 weeks ago by Anastasia.

Thank you for sharing that,

This seems to work through a different mechanism on your site, than on my test site: https://prnt.sc/SzUfxNeStBLF (in my tests I am seeing 2 separate items in cart, whereas on your site there’s only 1 item whose price changes)

Can you share more details as to how that coupon is created? In my tests I created it per the tutorial here: https://woocommerce.com/document/smart-coupons/how-to-create-a-woocommerce-bogo-buy-one-get-one-offer/ – could you try this configuration to see if it can do it for your purposes?