Conflict with some plugins in Theme Customizer

  • Resolved dviolante

    (@dviolante)


    3 years, 5 months ago

    Hello, Im contacting you again because im having an issue in a Web site where i have installed Awesome Support plugin. After a lot of hours testing disabling / enabling plugins and checking the theme customizer i found an issue with Awesome Support and other plugins that are involved.

    To confirm the issue I have created a subdomain site with a clean wordpress and plugins installation.

    The plugins that are having conflicts are:

    AJAX Login and Registration modal popup DEV + inline form
    https://www.ads-software.com/plugins/ajax-login-and-registration-modal-popup/

    AJAX Login and Registration modal popup – PRO
    https://maxim-kaminsky.com/shop/product/ajax-login-and-registration-modal-popup-pro/

    Awesome Support – WordPress HelpDesk & Support Plugin
    https://es.www.ads-software.com/plugins/awesome-support/

    WOO Product Grid/List Design
    https://codecanyon.net/item/woo-product-gridlist-design-responsive-products-showcase-extension-for-woocommerce/23167226

    Product Alerts for WooCommerce
    https://codecanyon.net/item/product-alerts-for-woocommerce/7301935

    I found that if i have all of these plugins installed and active at the same time the Customizer Theme stop working and many console errors appears.

    I can confirm that if i disable Product Alerts for WooCommerce the issue dissappears and the other plugins works fine including Awesome Support plugin, also the Theme Customizer, re enabling Product Alerts for WooCommerce the issue reappears.

    I have recorded a short video for you so you can see the issue:
    https://www.awesomescreenshot.com/video/4057729?key=3fc92658c434b23a80f793932d21981c

    Now, i already contacted Product Alerts for WooCommerce plugin support and this is what i got as answer:

    I`am sorry to hear you have experienced another issue but I am certainly happy to take a look and try to fix it. At first glance It would appear that the problem is once again with the color picker. However, I cannot determine how it is related to my plugin. There are three errors there when I logged in, but <strong>one belonged to Awesome Support plugin</strong>. I disabled all plugins but this one and WooCommerce and there were still two errors. It’s odd because I don’t have this problem on my own site, and of course your test site is quite lean.

    I did find that the updated version I gave you was not on this site but changing it did not correct the problem. To further add to the confusion, changing themes seems to be an issue. The errors change depending on what theme I am running, with no errors under the Twenty Nineteen theme.

    Unfortunately I have been looking over this for an hour now with no success. I am not sure what is so different about your site versus mine. I will continue to look around again soon and maybe something will pop out then.

    <strong>Just a side note: Your ‘Awesome Support’ plugin also has a color picker loading. If I disable the Product Alerts plugin, indeed the customizer loads again. However, there are numerous warnings from Awesome Support about outdated function calls. Just a heads up as eventually when these functions are removed it will cause problems.</strong>`

    Could you please help me with this? I can give you admin access to my test site. Just tell me where can i send you the access credentials.

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author yeisonbp

    (@yeisonbp)

    Hi @dviolante,

    Thanks for the details, could you share me the error messages thrown in the debug.log file? You can see how to find more information by reading this:

    – https://www.ads-software.com/support/article/debugging-in-wordpress/

    Thanks.

    Thread Starter dviolante

    (@dviolante)

    Hello, this is the only information that the debug.log file have:

    [11-Jun-2021 01:10:20 UTC] PHP Notice:  register_rest_route was called <strong>incorrectly</strong>. The REST API route definition for <code>wpas-api/v1/test-basic-authorization-header</code> is missing the required <code>permission_callback</code> argument. For REST API routes that are intended to be public, use <code>__return_true</code> as the permission callback. Please see <a href="https://www.ads-software.com/support/article/debugging-in-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 5.5.0.) in /var/www/vhosts/voydecompras.mx/test.voydecompras.mx/wp-includes/functions.php on line 5313
[11-Jun-2021 01:10:21 UTC] PHP Notice:  register_rest_route was called <strong>incorrectly</strong>. The REST API route definition for <code>wpas-api/v1/test-basic-authorization-header</code> is missing the required <code>permission_callback</code> argument. For REST API routes that are intended to be public, use <code>__return_true</code> as the permission callback. Please see <a href="https://www.ads-software.com/support/article/debugging-in-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 5.5.0.) in /var/www/vhosts/voydecompras.mx/test.voydecompras.mx/wp-includes/functions.php on line 5313

    In the following links you can see that if having Awesome Support active with AJAX Login and Registration modal popup DEV + inline form and Pro plugins im having this Awesome Support Warnings

    https://tinyurl.com/yzpxna79

    https://tinyurl.com/yf76pqkp

    In the following link you can see 2 .js errors from Awesome Support if i have enabled AJAX Login and Registration modal popup DEV + inline form and Pro and Product Alerts for WooCommerce plugins.

    https://tinyurl.com/yjzszstg

    Does this information helps to find a solution?
    Thank you.

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi @dviolante,

    Yes, that information might help for troubleshooting. Also, I see that the information from the debug.log file is related with the REST API. Could you go to tickets – settings – REST API tab and deactivate/activate, click on save and test the results?

    I will send this information to the developers for further investigation.

    Thanks.

    Thread Starter dviolante

    (@dviolante)

    Hello @yeisonbp,

    Here you have the debul.log new information

    [11-Jun-2021 01:10:20 UTC] PHP Notice:  register_rest_route was called <strong>incorrectly</strong>. The REST API route definition for <code>wpas-api/v1/test-basic-authorization-header</code> is missing the required <code>permission_callback</code> argument. For REST API routes that are intended to be public, use <code>__return_true</code> as the permission callback. Please see <a href="https://www.ads-software.com/support/article/debugging-in-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 5.5.0.) in /var/www/vhosts/voydecompras.mx/test.voydecompras.mx/wp-includes/functions.php on line 5313
[11-Jun-2021 01:10:21 UTC] PHP Notice:  register_rest_route was called <strong>incorrectly</strong>. The REST API route definition for <code>wpas-api/v1/test-basic-authorization-header</code> is missing the required <code>permission_callback</code> argument. For REST API routes that are intended to be public, use <code>__return_true</code> as the permission callback. Please see <a href="https://www.ads-software.com/support/article/debugging-in-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 5.5.0.) in /var/www/vhosts/voydecompras.mx/test.voydecompras.mx/wp-includes/functions.php on line 5313
[11-Jun-2021 02:32:38 UTC] PHP Notice:  Undefined variable: redirect_to in /var/www/vhosts/voydecompras.mx/test.voydecompras.mx/wp-content/plugins/ajax-login-and-registration-modal-popup/views/form-parts/login.php on line 63
[11-Jun-2021 06:18:07 UTC] PHP Notice:  Undefined index: path in /var/www/vhosts/voydecompras.mx/test.voydecompras.mx/wp-content/themes/yootheme/vendor/yootheme/http-message/bootstrap.php on line 53
[11-Jun-2021 06:18:07 UTC] PHP Notice:  Undefined index: path in /var/www/vhosts/voydecompras.mx/test.voydecompras.mx/wp-content/themes/yootheme/vendor/yootheme/http-message/bootstrap.php on line 55
[11-Jun-2021 06:18:07 UTC] PHP Notice:  register_rest_route was called <strong>incorrectly</strong>. The REST API route definition for <code>wpas-api/v1/test-basic-authorization-header</code> is missing the required <code>permission_callback</code> argument. For REST API routes that are intended to be public, use <code>__return_true</code> as the permission callback. Please see <a href="https://www.ads-software.com/support/article/debugging-in-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 5.5.0.) in /var/www/vhosts/voydecompras.mx/test.voydecompras.mx/wp-includes/functions.php on line 5313
[11-Jun-2021 06:18:08 UTC] PHP Notice:  Undefined index: path in /var/www/vhosts/voydecompras.mx/test.voydecompras.mx/wp-content/themes/yootheme/vendor/yootheme/http-message/bootstrap.php on line 53
[11-Jun-2021 06:18:08 UTC] PHP Notice:  Undefined index: path in /var/www/vhosts/voydecompras.mx/test.voydecompras.mx/wp-content/themes/yootheme/vendor/yootheme/http-message/bootstrap.php on line 55
[11-Jun-2021 06:18:08 UTC] PHP Notice:  register_rest_route was called <strong>incorrectly</strong>. The REST API route definition for <code>wpas-api/v1/test-basic-authorization-header</code> is missing the required <code>permission_callback</code> argument. For REST API routes that are intended to be public, use <code>__return_true</code> as the permission callback. Please see <a href="https://www.ads-software.com/support/article/debugging-in-wordpress/">Debugging in WordPress</a> for more information. (This message was added in version 5.5.0.) in /var/www/vhosts/voydecompras.mx/test.voydecompras.mx/wp-includes/functions.php on line 5313

    If needed i can send you a copy of the involved plugins or give access to my test site.
    I hope this helps.

    I await your reply
    Thank you.

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi @dviolante,

    Could you try switching you yootheme to a default WP theme and check if the issue continues? This will help to check if Awesome Support has a conflict with your theme. Also please contact your theme provider and send them those error messages to check the code on their side. The error messages don’t throw error messages from the Awesome Support Side so far.

    Let me knoy your findings.

    Thanks.

    Thread Starter dviolante

    (@dviolante)

    Hello @yeisonbp,

    I already tested switching to Twenty Nineteen,Twenty Twenty and Twenty Twenty-One default themes and the same issues occurs. I have recorded a new video with my tests with this 3 themes.


    In the log no new logs were added.
    I hope this video helps.

    I await your reply
    Thank you.

    Thread Starter dviolante

    (@dviolante)

    Hello, i fixed by myself the issue.
    Thanks

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi @dviolante,

    Thanks for letting me know that you could fix the issue. I will mark this topic a solved, but if you have any questions, let me know.

    Regards.

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Conflict with some plugins in Theme Customizer’ is closed to new replies.